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    Qantas cancelled my Business Class classic reward and tried to charge me $3000 to reinstate!

    Qantas call centre almost cancelled my reward ticket to the UK. The staff there are untrained and unsupervised. As a result I had a 12 hour wait in Sydney as the connecting flight from Canberra could not be changed. This is despite Qantas delaying the departure time of QF1. Writing to Customer...
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    Rewards seats changed from QR to QF without approval and from J to Y

    I also have had the worst service ever from the call centre. Was on the phone for 4 hrs to an operator explaining to them what they had to do to resolve connecting flights for a delayed international flight. They are clearly untrained and could not access the flight status system. In the end...
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    Bonza Airline Discussion

    I like the idea, maybe not the name. Domestic leisure will boom for 2 years as overseas travel will be expensive and difficult to insure. I will support Bonza!!
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