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Data point: submitted request as WP for 3x Y SYD-PER on 18/12/23, agent seemed to be in Aus, placed on short hold and confirmed through. Was quite surprised, the customer service has improved quite a fair bit - staff seem more patient and polite.

Told them I was cancelling

Due for renewal in ~10 days, tried the cancellation dance and got 50K MR pts to keep the Plat charge.

Hi, has anyone had luck with earlier check-in for Jetstar (beyond the 3 hours as stated on Jetstar website) from SYD T1 international?

I just tried my luck again (annual fee due in ~1 week), was told there was no retention offers as I was given 60k MR points last year. Lady seemed a little rude, don't know if it's worth trying again or AMEX is just getting stingier with their retention offers...

I've renewed my membership year and would like the opportunity to get the 5 green leaves again for Green Tier. Has anyone had any luck with the options populating? I'm sure I could do some of them manually (e.g. go on the Qantas store and offset my 'Tassie' property), but I have no idea how to...

I'm a Points Club Plus member, and have a classic reward booking coming up in Economy. I'm requesting a points upgrade to Business, and if successful, would I get the equivalent status credits for a Business classic reward or Economy reward? Flying to SIN, so wondering if I would get 40SC...

Also had mine appear today, phew! About 9 days after I reached Green tier

I've spoke to Qantas last week on the phone and brought this up - they said they were aware of the issue and that's about it.. no idea on when it will be rectified etc. She did confirm the correct amount of SC in my account though which was reassuring

Great! Just noticed the 80SC in my account today too. Did you get the 80k points as well?

Thanks for the update MikeG, shame it had to get escalated to the Ombudsman but good to hear Citibank is chasing them up. I think I might have to follow a similar process to you if I don't get my points soon!

I've had the card open for almost two months and haven't received the 80k points or 80SC yet, I'll wait until next week when my statement comes otherwise I'll give them a call. I was also under the impression any standard purchase qualified for the 80SC, might need to call them to prompt it...

Interesting. I think $3500 is for the current promotion (90k points only), the previous September promotion was $4000 min spend for 80k points + 80k status credits. Might be worth confirming what promotion you're tied to

I got a Qantas Premier cc during the 'previous' promo, where I was promised 80 SC after the first spend but still waiting for the SC to flow through. Was told today they take 6 -8 weeks after the minimum spend is hit, not after the first purchase (which seems to differ in wording from the...

Does anyone know how long it takes to receive the 80 SC?

I've just noticed this come up in my activity statement - wonder if it's some sort of error or anyone has had a similar experience? I have completed 6 fills, at some point in August the 50SC offer went off the BPme app and then it came back up..

Was working for me until just now. Has anyone received updated communication from AMEX regarding next steps to activate the benefits associated with The Australian subscription etc?

Another data point here - had my AMEX Platinum Charge annual fee renew mid-month. Called a few days before asking for any retention offers. Was offered 150k points to keep my card membership, which I gladly took on!

Can confirm, got the email as well - “Welcome to Platinum”. What a relief!

Long time lurker, first time poster. As a data point - I applied on the 18th of May and when I checked the app, the resolved date was the 24th of May. This morning, I called Qatar Airways to follow up and was told the service request has been processed based on the resolved date, so I should...