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Exactly my point. Qantas overbooked and lied to the solo travelling full-fare paying J-class Gold FF rather than admit it stuffed up

Aircraft listed: Boeing 737. Aircraft flown: Boeing 737

I have no idea. It wasn't disclosed and there was no mention of an aircraft change. Just the flight being downgraded.

Much easier to downgrade a solo traveller than those traveling together. So, yes, I believe Qantas has selected me due to this status. Regardless, my main aim is to get back the SCs FFs points and work out their logic for the refunded amount

I'm Gold FF and paid full fare for my ticket. BUT... I was traveling on my own, which is I suspect why they selected me and which is, I am claiming, discrimination.

Thanks for this tip re the ACA. I will definitely contact them. And, while I hadn't taken screen shots of the pricing class for the flight etc I did select my seats when I booked the flight.

Thanks, for the responses. I've written to them again. My gripe is not only the lie (which is enough in itself) but that there was no offer of an alternative flight; there has been no explanation of FF points, refund calculation and FF points and SCs; and I was full fare paying passenger (i.e...

Venting here! Back in March, during the double status credits offer, I purchased a rtn J-class fare MEL-CNS via BNE for mid July. The day before outbound travel I receive a call from Qantas saying the aircraft had been downgraded and there was no longer a J-class and that I would be put in...

Thanks for your reply, I love flying Qatar Airways and often do when I'm heading to Europe and/or the Middle East, but even though they are a OneWorld airline, the number of points and SCs you can earn as a QF frequent flyer is woeful (as is the case with all QF FF partner airlines, sadly)...

A (belated) update.... I took advice from other threads and decided to give Qantas one more chance and msg them via their facebook page. Result? * Excellent (and prompt) customer service *Saver fare one way and flex the other * A decently priced airfare * An apology for being stuffed around * A...

Thanks for your response, levelnine. Yep. It's like being in an abusive relationship! :confused:

Hi there, First time post and wondering if anyone else has encountered the kind of frustrations I've been experiencing with the Qantas online booking system of late. Trying to book a return MEL-WAW with a stopover in Singapore on the way back. I need the return ticket to be flexible. However...