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So, should we tolerate illegal behaviour against consumers because the consequences of punishing it sufficiently to deter it again might be bad for those consumers? The answer is of course no. The fine needs to be sufficient to deter the behaviour, while still weighing the impact on consumers...

No, but I also suspect most shareholders would have been happier had Qantas not committed the alleged fraud to begin with, and even after they did, expected the consequence to be far worse. Regardless, we won't have to speculate for long. The sharemarket will start to tell us in about 10 minutes.

Qantas made a profit of $1.25 billion this last financial year. This fine represents a mere 8% of just one year's profits. Qantas was also holding onto over a billion dollars of passenger cash in the form of "credits" for flights it didn't realistically plan to operate (nor did it) that it made...

A slap on the wrist. The real problem here is that these actions are meant to have a deterrent effect, but this settlement simply sends the message to others that the risk is one worth taking; in the occasional event you're pulled onto the carpet, the fine is a manageable and acceptable "cost of...

Yep, as of last month. This example would now price as two separate segments each charged by distance. Best use now with QF are shorter-haul J segments that fall just within the shortest band, e.g., SYD-AKL.

My takeaway from this thread is that a lot of people are entitled, a lot of people don't think through what they're doing, a lot of people deliberately count on the other person not making a fuss so they can get what they want, and a lot of people are a lot bolder than I am. I'll forgive the...

And yet another "enhancement" that again validates my decision to shift most of my domestic flying to VA. Sitting in Row 3 for consistently half the price of QF.

Yeah, those crazy sweet spots are gone, and no more 55K in J from Oz to North America.

Noumea too, which is pretty cool.

In my (fairly extensive) experience, Alaska's booking engine doesn't let you add a non-AS number to a reward booking from the outset anyway. It may have been possible to call in or chat with their customer service to change the number to another programme, but I always found it easiest to leave...

Other than streaming entertainment and WiFi (not available on many VA aircraft anyway and chargeable for most in Y anyway), many (myself included) find the 2-2 configuration on AirNorth to be more spacious and comfortable than the 737, and the service is otherwise identical (in fact, I was...

Just booked this in PY in November as DFW is the only connection point that can get me where I'm going as a one-stop itinerary from SYD. I'm weary of the tighter pitch in QF's PY, but have had decent enough luck snagging a bulkhead at T-80 that I'll try my luck again. Was happy to see I could...

Respectfully, I have concerns this might reflect poorly on me by association, but I’m with you in principle. 🙃

It is not, though in this case, no legalese weasel wording from Qantas; just a refusal to take responsibility. That it takes a formal legal action to cajole them into accountability is a lovely indictment on how Qantas operates; a callous calculation many businesses are happy to make, given most...

It’s not clear to me either what policy the agent thought was relevant to my situation. Regardless it’s not relevant: a business cannot hide behind any policy after one of its agents or employees has subsequently misrepresented that policy to a consumer. This is a core feature of the ACL.

No idea why they didn’t offer me via MEL. As I said, I asked for it, and from my vantage point looking online, it looked available. And yes - I suspect it was more likely to be innocent misunderstanding on the part of the agent rather than a deliberate misrepresentation, and perhaps that’s what...

That’s the position they appear to be taking now but legally, it ignores the clear representations the agent made when presenting the alternative for the following day, and under Australian Consumer Law, an agent making verbal representations that induced me into accepting the alternative as was...

This idea pleases me. I might give this a go. Consider it a final draft of the NCAT action summary. I was only offered one alternative other than the forced schedule change, that being LAX-SYD for the next day. I pressed the LAX-MEL-SYD option on the same day but the agent insisted this wasn't...

\start cathartic rant I can safely say I've never started a whinge thread, but there's a first time for everything. Recently on one of many SYD-LAX-SYD return trips in J, I was impacted by a schedule change when QF consolidated its SYD-LAX schedule, resulting in my being moved to the earlier...

Socials can definitely help, but if they push you back to DMs, you're back in the doom loop.