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The Avani Broadbeach Gold Coast provided a very enjoyable Xmas stay. I hadn’t previously booked using my Discovery Black Titanium and wanted to test the likelihood of the promised double upgrade . . and was delighted to be automatically upgraded from a 1br, to 2br Ocean View - and the staff...

Bingo! It’s unfortunate the check-out staff are either misunderstanding the T&Cs, or, are misinformed by supervisors. If a guest travelling solo has booked >1 night (@ $170/nt) as required to activate the F&B promotion, and has a $100rrp dinner each night in the hotel restaurant, (regardless of...

Interestingly I had a totally different experience at checkout. However on check-in I received the correct advice. Staying at other Rydges and QT's has taught me that staff differ in their understanding of PGR membership rules and various promotions' T&C. I learned to copy paste or screenshot...

I’ve stayed at both Rydges and QT over the past 12 months when they’ve offered a F&B credit promotion. They’ve had different names but I’ve successfully used my PGR dining discount. Perhaps the wording on your T&C is hard to interpret, but the tenor of the F&B promotion in my experience is you...