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In my view this is Goyder now attempting to execute on the same strategy they used for the Coles turnaround that was executed by Ian McDonald. Working at Coles in a corporate role during that period the language and tone being used is almost identical.

Strange maybe to do with Platinum usually going to Hobart and you're in some form of overflow system no idea however. Certainly I've been getting the survey for every call over the past week and offshore agents (all I have access to as gold) are absolutely gaming the system by trying to...

There could be but Qantas is actively trying to reduce competition to allow them to continue gouging. https://simpleflying.com/qatar-airways-challenges-qantas-australian-flights/ Given it's clear Qantas is actively relishing in having little competition at the moment I would strongly suggest...

It works - the agents are gaming the system when they know you will give a bad review and don't hang up therefore it doesn't go to the survey, Fiji in particular seems to do it all the time. If you put your phone on mute and just wait they eventually give up and hang up and then it transfers...

100% and in a private owned company do whatever you want but if you're in government department or listed company there is a higher bar and this is conveniently ignored. You literally have executives coming in and asking questions directly or on behalf of board members obviously with the...

I agree short term it's been very profitable and I've certainly done okay purchasing Qantas shares during Covid however I do have concerns about the long term cost of this behaviour. Personally as someone who is almost 100% loyal to Qantas admittedly I'm only a peasant gold member I've had jack...