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It's all well and good that airlines can assess cases of illness on a case by case basis, but I question the need to have inflexible tickets at all when they can just be overridden by the airline. How is it that airlines such as Southwest in the US can offer no change or cancellation fees and...

I think Changi has the right idea with boarding announcements at the gate areas only. In larger airports there's no point making announcements for flights which may be at the other end of the terminal. Also most people have airline or 3rd party apps which give updated notification on everything...

I recently had a booking with Qantas for Perth to Auckland via Melbourne (both in business class) and the flight from Perth to Melbourne was cancelled and changed to a Jetstar flight in economy several weeks prior to departure. The only contact I recieved was the "your flight has changed" email...

Alas, the dream of a seamless international-to-international transfer was not possible, and I was required to clear customs in MEL, re-check my bag, and obtain my onward boarding pass. But on reflection, this is probably the most seamless it's going to get, and I would probably prefer to be...

As expected upon checking in at AKL I was met with a blank stare when I asked what the process is and my bag was checked into MEL, I was advised I would need to collect my bag and re-check in for the MEL-PER leg. So not a smooth process but after reading other people's experiences I was...

Well I certainly hope the process has been streamlined in the 9 months since this thread! Tomorrow I'm flying AKL-MEL-PER with QF9 once I arrive in Melbourne. I have 3 hours so even if I have to clear customs, re-check my luggage and re-clear customs as a 'D' it should be fine but I just don't...