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Thanks, last time it was a small change on JL which I just accepted in QF MMB but this time it was AY and only option was to call. A short while later AY emailed and I accepted the chance there and was sent the new itinerary by AY (same ticket numbers)

Hi everyone, I received an email saying one leg has changed to leave and arrive 10 mins earlier. The end of the email says if I'd like to accept these updated flight details I need to confirm the updates at Manage Booking or on the app, however both options just tell me I need to call. RJ still...

Thank you @MEL_Traveller and @MelbFlyer Actually it was a bit of an odd one, the first agent was able to find the flights and book them, though we had to escalate it to a supervisor because the agent was insistent we owed 450k points (for 2 pax) despite our itinerary just prior to the call...

Hi everyone, I've called to add flights to our OWA and they have quoted the correct taxes and additional points but then advised that the ticketing office is not open on Sunday so we must wait at least until tomorrow. Is this correct, or should I call today repeatedly until it is issued?

It definitely meets MCT as it used to be offered 'directly' as SFO-HND-SYD (found by searching SFO-SYD). I have seen another one from somewhere in USA (sorry forgot where)-HND-SYD with only 55 mins connecting time (although PE only) Sadly can't use FJ for OWA

Sorry if I am misunderstanding. But I don't think I can use Hamole's method as currently the times are SFO-HND 12:50-17:20, HND-SYD 18:25-6:20. Which the agent can't book. If I try to book HND-SYD for the next day it would be over the 24h transit window and since I would have already stopped at...

Can married/divorced sector logic affect business class only? Some agents cannot see the flight at all, some say there is only economy available, or PE too but never business

Trying an alternate route and over 30 calls later agents continually tell me there are no business classic rewards on the flight despite online showing availability. Am wondering at what point I have to accept it’s phantom availability? Except when I don’t provide my PNR surprise, they can see...

I’m unable to do this as I would have already stopped over at HND, so adding the flight a day later would break the OWA rules 😞

Trying to add SFO-HND-SYD which used to come up directly if searching SFO-SYD, now it no longer comes up and you can only search SFO-HND and HND-SYD separately. When calling to add both, agents will be able to find one of the flights and add it, but then not the other. Is this a married segment...

I know I got extremely lucky. Next I spoke to an agent in Fiji. He was able to find J reward seats for the 4 flights I wanted to add. He advised ticketing would take 24 hours but I knew that I had to ask to stay on hold while ticketing occurs (or it might not issue). He said it would take about...

Am I doing something wrong? Called 3 agents so far and all say that you cannot add flights to an existing booking. That they can only create a new booking and then 'link' to the current one (which I know from reading here is wrong)

Hi everyone, lots of great information here and I have been reading up quite a bit while trying to build a OWA. I haven't really been able to find an answer - what happens if say, you've already had a stopover in London, then when you are transiting through London later a flight is delayed so...