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Yep I totally get that but what I am saying is, given Virgins international network is extremely limited, to make the Velocity program more valuable to its members, they should negotiate better terms with their partners. Again, my point is, Qantas is not perfect but at least Qantas frequent...

I think this is the crux of the issue with Velocity frequent flyer. While Qantas may not be perfect, they do operate internationally so frequent flyer point holders have some sense of certainty of when and how to book reward seats (Generally, stay up till midnight to snap them up 1 year in...

Yeah that’s exactly the issue. I am seeking flights 5+ months out, which is where the business class availability is close to zero. It’s good to know that UA have availability closer to flying but realistically, I would not want to rely on making a booking close to departure and risk having no...

I am having the same issue with availability to/from the USA. I recall browsing Seats.Aero last year with plenty of USA availability in Business Class. Having a look through the availability recently, there is hardly anything (business class). As far as I am aware, none of the carriers that...

I sent off an email a week or so ago. The customer service rep escalated it to the points team, and today they emailed back saying they received an update and that the points were already credited. I checked my account and the bonus points were there and dated 29 Feb. I swear they weren't...

Please let us know how you get on with insurance, and if they decline your claim do let us know what reasoning they give?

This situation happened to a colleague not so long ago - though for an overseas booking. It is a tricky case. I think you should push back to Virgin on this one. While SeaWolf is technically correct, as a consumer it is pretty reasonable and fair to expect that a car booking - or any other...

To add on, it looks like you only get a discount on baggage etc for flights you have booked AFTER becoming a member - and you will not be eligible for a discount for flights booked pre-becoming a member. I know this because the bags and seat select for my already booked domestic flights cost...

Excuse the ignorance, but how did you follow up with virgin for this? Like others, my bonus points haven’t arrived yet. As far as I can see, the only contact method concerning velocity points is to call them? I don’t mind picking up the phone but email/live chat is so much easier so I don’t...

Thats correct. Virgin does not sell Etihad codeshare revenue tickets. It is only Etihad reward seats that you can book with Virgin.

Good to know that award seats come with seat selection, not too sure how OP was quoted $860. Do you know if there is a definitive way to tell which fare class award seats will be allocated before booking on an award ticket? (i.e. how to tell if lounge access is included as part of the booking?)

Thanks heaps for sharing the info. I always see them pushing Club Jetstar in the checkout but never bother joining as I only see it as a way to access deals before the 'public' - which always seem to have availability by the time the public can access it anyway. I didn't realise it also gives...

Qatar practice 'unbundling' their business class product and its likely your ticket is a "Business Lite" fare, meaning your ticket will not get you into a lounge and seat selection is not included. I don't know your full itinerary, but I am taking a guess that you are flying from Aus - Doha -...

That is a very disappointing update. Realistically, when redeeming a business/first class rewards seats, many people will wait up till midnight (of whatever time zone of the airline) 365 days out to snap up the limited rewards seats that are available. I doubt that there will be any seats left...

Thanks for the reply, sorry if my post wasn't clear. That is the process that I followed and is what arose to my problem with the pricing of the extra seat. What I am hoping to understand is any tips or insights in getting the neighbouring seat vacant outside of this process.

Jetstar do not offer a neighbour free product unlike Qantas, Scoot etc. Has anyone requested this at the airport at all or know of any other ways to try and request the middle seat free on a long haul flight? Jetstar planes are often at capacity given the relatively low fares, but I wouldn't...

I'm not implying that I have any entitlement to rewards seats by any means. What I am trying to understand is what the rules are so that I can be prepared at 11.59pm to book those seats if they become available at midnight (of whichever timezone it may be). From the comments so far @Human...

That was a really helpful answer, thank you for your insight. From a customer perspective, it is quite frustrating that there are no defined rules so that we can plan ahead when redeeming points. But it's good to know the general pattern regarding Singapore and Qatar.

Does anyone have insight into the rule VA uses when it comes to releasing partner airline Business reward seats? I understand other airlines generally release a set number of reward seats 1 year in advance. Following VA business class seat availability departing Australia, it seems that...