I agree that the situation was probably just a once-off issue since they were probably understaffed or the lady was having a bad day.
I didn't catch the name of the lady but the feedback has apparently been passed on. At the time I was checking in there was only 3 staff on counters including...
I recently flew from Perth to Kalgoorlie on a Virgin Australia flight and had a shocking experience with VA ground staff. I would like to share what happened with other frequent flyers to prevent yourself from experiencing the same thing.
What happened:
On arrival at the Perth (T1 domestic)...
