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I agree that they have no idea about Australian consumer or tax laws. I asked to be escalated to a manager or supervisor, only to be told there wasn't one available and that someone would email me within 48 hours. I have filled out a customer feedback form on both the Qantas and Qantas Hotels...

I have had exactly the same experience with a booking i made on Monday for August. I have spent over 4 hours this week on the phone with Qantas Hotel and only this morning was told the policy changed this week and to contact the hotel. I contacted the hotel only to be told Qantas Hotels...