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It's not an IT glitch. It is someone at the Qatar end delibertately overriding the velocity frequent flyer number that was submitted with the booking. The false account is in my name, using elements of my personal data except the verification pieces (email and phone). Qatar wouldn;t give me any...

Hi - exactly the same thing happened to me. Business class Q-suite return Melbourne / London in May. I found out (by accident) that someone at Qatar opened an account using my personal information and the points are locked in there as I can’t verify the account as I didn’t open it. They’ve...