Search results

That really is quite shocking at the Platinum level! I guess they are more interested in paying their CEO's millions of dollars than keeping their customers happy even those who are truly frequent flyers like yourself!

Completely agree, but am very surprised that even as a Platinum member you are experiencing the abysmal service failures that I have been experiencing for the past few years. There is definitely a lack of training and knowledge, particularly with redemption bookings. I used to work in the...

@AFF Editor Your article is quite timely. I was about to reach out to you with a horror story which Qantas has been quite dismal at even acknowledging any issues. In short, I spent over 30 hours on the phone with Qantas making a One World business class redemption booking (which is almost a...