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Empty promises unfortunately :(

I will watch this thread with hopeful anticipation, but after many years of false promises and complete award tickets stuff ups, I am not holding my breath. It is great that AFF are following up, but so far I have felt that QF is full of empty promises. It is unfortunate, and I truly hope my...

Thanks BD. I am new to this forum, so not sure how long it takes for a response. So far I haven't heard from Matt. The bottom of the article states "You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @AFF Editor " so hopefully I will hear something...

Thanks for the welcome :) Unfortunately it's become more and more frustratingly difficult to get Telesales staff who actually know what they are doing!

That really is quite shocking at the Platinum level! I guess they are more interested in paying their CEO's millions of dollars than keeping their customers happy even those who are truly frequent flyers like yourself!

Completely agree, but am very surprised that even as a Platinum member you are experiencing the abysmal service failures that I have been experiencing for the past few years. There is definitely a lack of training and knowledge, particularly with redemption bookings. I used to work in the...

@AFF Editor Your article is quite timely. I was about to reach out to you with a horror story which Qantas has been quite dismal at even acknowledging any issues. In short, I spent over 30 hours on the phone with Qantas making a One World business class redemption booking (which is almost a...