Who else has to regularly chase up Qantas for points & status credits owed....

[Greg555]

Who else has to regularly chase up Qantas for points & status credits owed....?

I'm tired of having to continually chase up Qantas for points and status credits, particularly from shopping and Jetstar flights.

Once in a blue moon I receive my Jetstar points and SC's within 48 hours which proves it can be done, however I normally have to chase and chase these thru missing points claims - sometimes for 20+ flights per year.

I am SICK of it Qantas. You run a program, we pays our money, now honour your side of the bargain!

And shopping!!
My ongoing list of outstanding points claims normally runs at 4 to 10 items minimum.
Serial offenders include Kogan (one claim in particular is now 48 weeks old!!), Appliances Online and others. Ebay on the other hand is good.

This is a Qantas problem as they refuse to hold these recalcitrant sellers to account.

I'm tired of pro forma responses from Qantas telling me "we will respond in 5 days" and never hearing from them.
I'm tired of complaints forms being ignored!

Personally, I think Qantas is the second worse customer service organisation (to Telstra) in Oz, but we have no choice and they know it - which makes their lousy service even more reprehensible...100 day refunds anyone...

Any thoughts? And please don't use Covid as a excuse...

 

[sudoer]

My ongoing list of outstanding points claims normally runs at 4 to 10 items minimum.

For the most part, Qantas Mall transactions have posted correctly and on time for me. Over the last 18 months I've had 15 transactions with a variety of stores - Apple, eBay, Catch, The Iconic, David Jones, Oakley and Bing Lee. Only one of those (Bing Lee) didn't arrive on time, taking 130 days instead of the stated 90 days. Other non-Mall Qantas partners such as Red Energy and BP are very quick and reliable.

I am waiting on 75 SC from a NAB credit card sign-up, which is now at 10 weeks when the T&C stated 6-8 weeks after meeting the spend criteria. NAB say the SC posting is a QFF responsibility and QFF don't deny this. They are "checking internally" why these haven't appears, and the rep I spoke to says she has a few other cases regarding status credits for NAB cards.

Once in a blue moon I receive my Jetstar points and SC's within 48 hours which proves it can be done, however I normally have to chase and chase these thru missing points claims - sometimes for 20+ flights per year.

JQ flights were well known to either post slowly or not at all a few years ago, however it seemed like this had been fixed in 2019.

My last JQ flight was 3K SIN-PEN in early March (just squeezed that one in!) and it posted in a couple of days. Thankfully I haven't had to take a JQ domestic flight in years otherwise.

 

[jakeseven7]

Never have problems these days.... they always post quickly and automatically.....

JQ was abysmal a few years ago per the other posters remarks but it was fixed (whatever needed to be fixed magically was) and now works perfectly for me.

 

[dylarr]

I've taken 5 JQ flights since November and it has taken exactly 6 days for points and SC to post except for 1 which took 9 days (which was also inclusive of Christmas and Boxing day so not sure if that slowed it down). I haven't had to claim for them -> they've all come through properly.

Had a negative experience claiming Qantas Shopping points for Appliances Online - when e-mailing the FFSC they would respond that they were looking into it but then I'd get no further response. Had to e-mail repeatedly until they eventually credited the points but it took many months. All of the other Qantas Shopping transactions I have done have tracked successfully however.

 

[Matt_01]

I do not fly JQ so have no commentary. When we purchased and new washer from Appliances online the points seemed to post within 8-12 weeks at the time of purchase I did not realise I was going to earning QF points. Other shopping that I am aware of e.g. eBay, QF wine just seem to post. I consider any QF points from standard shopping as a bonus as the amounts are just 'rats and mice' if points did not post I would most likely not even be aware and even if I was I would most likely not even bother to follow up.

When shopping I am more interested in what I earn with AMEX so I can send the points to KF.

 

[Kerrodt]

Over all of the years, all of the flights, all of the mall shopping and all of the other points earning activities that I have done I can only recall three events that required follow up by me (1. Two missing partner airline flight credits on separate occasions, and 2. One shopping event in the online mall). All were rectified within 48 hours after lodging a request and providing appropriate information. I can’t fault this aspect of the program.

 

[PineappleSkip]

Haven't noticed problems with QF online shopping, and make sure I click through from QF shopping site. JQ I avoid like the plague. Never had a problem with QF flights apart from the one post COVID points and voucher debacle. Ditto QF points earning flights with EK, QR. AY crediting to QF on the other hand is a chase about 1/2 the time and BA occasionally.

 

[Kiwi_Flyer]

JQ flights in NZ typically post in 7-10 days.

 

[dylarr]

I've taken 5 JQ flights since November and it has taken exactly 6 days for points and SC to post except for 1 which took 9 days (which was also inclusive of Christmas and Boxing day so not sure if that slowed it down). I haven't had to claim for them -> they've all come through properly.

I take this comment back.

After a pretty good run since the JQ problems were fixed a couple of years ago, I've had to file 9 missing points claims over the last couple of weeks as JQ flights have been crediting very slowly and sporadically. I've had flights from the same day where one will credit after about 10 days and the other won't even after waiting an additional week.

The first batch of 4 missing points claims has just come through after 7 days. Now waiting for the rest.

Something seems to have broken again. Very frustrating!

 

[Big John]

I avoid JQ like the plague. Unfortunately, Mrs BigJohn loves JQ so I'm forced to travel on it from time to time (the things we do for matrimonial harmony !)

I generally find points from Qantas Shopping to be very slow in crediting points.

The website says it takes up to 90 days, but I have a transaction sitting at 94 days now.

I have 7 items still waiting for points to credit.

Does anyone find that Qantas Wine is quicker to credit points ? Takes about 7 to 10 days in my experience.

Points from Quandoo seem to be quite quick as well. Might take a couple of days to hit.

 

[PineappleSkip]

Burn some points on an upgrade to J for the Mrs, Big John. Hopefully she will never want to fly JQ again! bTW I get Qantas Wine points quickly, shopping often rake months.

75% strike rate in crediting QR points last trip without prompting. The missing sector (BNE-DOH, Jan 2021) credited a few days after online claim made.

 

[Kiwi_Flyer]

Very hit and miss for crediting JQ domestic flights in NZ this year.

 

[bernardblack]

I haven't flown Qantas on a revenue ticket in several years, and the last couple of times I did I was crediting to AAdvantage anyway, but I have found them very unreliable for providing points as promised for online shopping portals and very hit-or-miss on My Card Offers, and their CS response broadly awful (no answer, deflection, delays of many months, promises to provide written confirmation unfulfilled) when raising issues about same.

Post automatically merged: Mar 20, 2021

At least since they went to Quandoo, restaurant points are pretty reliable, I guess?

 

[newbuyer1976]

2 Jetstar flights this year, 2 claims put in. Mel-Syd and Drw-Cns.

Both times the reason was "oh but it is showing on our side".

Check my post history, I had an absolute nighmare with a promo offer on QantasMall last year, lost about 6000+ points.

And this year's DSC...sheesh. 2 separate claims already put in for missing DSC bonus (different to the JQ ones above). I'll be damned if I lose my flex economy's status bonuses.

 

[AIRwin]

At least since they went to Quandoo, restaurant points are pretty reliable, I guess?

Yes my most recent restaurant booking posted the weekend after I dined on a Friday...

 

[Supersonic Swinger]

Has anyone experienced issues with crediting of BA flights? I took two flights last month which never posted and I have submitted claims online for the missing points and status credits.

The earlier claim has already gone well past the 14 days since I submitted it, and the status of the claim now says "For further information please contact the Frequent Flyer Contact Centre".

I have sent a follow up email, but do I need to also resubmit?

 

[ABC]

Has anyone experienced issues with crediting of BA flights? I took two flights last month which never posted and I have submitted claims online for the missing points and status credits.

The earlier claim has already gone well past the 14 days since I submitted it, and the status of the claim now says "For further information please contact the Frequent Flyer Contact Centre".

I have sent a follow up email, but do I need to also resubmit?

No BA flights have credited to my account since about mid November. I read on another website about AAdvantage members not receivng credit for BA flights recently since the BA IT migration in November, so I think the fault is probably with BA rather then QF.

 

[fr.stephen]

Has anyone experienced issues with crediting of BA flights? I took two flights last month which never posted and I have submitted claims online for the missing points and status credits.

The earlier claim has already gone well past the 14 days since I submitted it, and the status of the claim now says "For further information please contact the Frequent Flyer Contact Centre".

I have sent a follow up email, but do I need to also resubmit?

Same here - flew two BA flights in November.
Nothing came through, so submitted a claim.
Have just checked claim status and both say For further information please contact the Frequent Flyer Contact Centre

Please let us know how you get on.

 

[Supersonic Swinger]

Please let us know how you get on.

I just had an email response from the Frequent Flyer Contact centre - I need to send in a coloured copy (as an attachment, not an embedded file) of either my boarding pass or my baggage tags as proof I have taken the flight.

I have a second BA flight and have asked whether I will need to do the same for it as well - despite the fact that both boarding passes showed by QFF number, and both flights showed in my QF app before I took them. Will keep you posted.

 

[fr.stephen]

Thanks for that - have just submitted a webform to them.

My flights also showed my QFF number, and appeared in the QF app, even telling me how many points and status credits I would get.