Qantas to Remove Domestic Boarding Pass Printing from Kiosks

[TheInsider]

The domestic kiosks that are being used have now been around for 10 years without any hardware updates!

By saying that, wait until mid-year.
The machines will only be printing bag tags - no longer will check-in (from some reports).

 

[henrus]

The machines will only be printing bag tags - no longer will check-in (from some reports).

So they'll be forcing everyone to check in online or queue at the "service desk".

 

[TheInsider]

So they'll be forcing everyone to check in online or queue at the "service desk".

Will basically be forcing everyone online. I honestly don't know any more details on it. True or false, I really wouldn't know.

 

[serfty]

Will basically be forcing everyone online. I honestly don't know any more details on it. True or false, I really wouldn't know.

So Qantas save by not having these machines able to print Boarding Passes.

While I am au fait with OLCI, I don't like BP's on 'phones as after scanning I tend to lock the phone and stick it in my pocket. This has caused issues for on entry to the aircraft with me being unable to readily show the FA checking BPs. Paper BP's are so much simpler.

In fact while thinking about this I can see boarding being slowed dramatically by this, such as when the family of 5 front up at L1 loaded to the gills and scramble to show 5 screen shots to the FA.

 

[justinbrett]

So Qantas save by not having these machines able to print Boarding Passes.

While I am au fait with OLCI, I don't like BP's on 'phones as after scanning I tend to lock the phone and stick it in my pocket. This has caused issues for on entry to the aircraft with me being unable to readily show the FA checking BPs. Paper BP's are so much simpler.

In fact while thinking about this I can see boarding being slowed dramatically by this, such as when the family of 5 front up at L1 loaded to the gills and scramble to show 5 screen shots to the FA.

I usually check in on my phone but scan my FF card at the gate so I get a print out to show on board. So much easier.

 

[sudoer]

Paper BPs are a must for retrospective claims..

 

[Seat0B]

Paper BPs are a must for retrospective claims..

Oh I never thought of this. Thank you.

 

[Lynda2475]

Paper BPs are a must for retrospective claims

And when flights are delayed. Once flying back from MEL I had only a Digital BP, storms came in flight was delayed by 3 hours, by the time we boarded the digital BP had expired, QF pretty much had to trust we had a ticket.

I always insist on paper BP for international, as domestic points from QF always show up, international points form partner sometimes need chasing.

Domestic I'm not fussed if they remove the ability to check in at the airport, as long as I can still print BP and Luggage tags, as the Q tags are unreliable and i don't have a printer at home.

 

[Seat0B]

Paper BPs are a must for retrospective claims..

And this is actually another area where an IT solution could save time effort and energy on both sides. Why on earth do they still require a BP, paper or otherwise, to make a claim. They surely already have a system that knows that you were on board their aircraft for a particular flight - security reasons alone suggest this is the case.

 

[sudoer]

And this is actually another area where an IT solution could save time effort and energy on both sides. Why on earth do they still require a BP, paper or otherwise, to make a claim. They surely already have a system that knows that you were on board their aircraft for a particular flight - security reasons alone suggest this is the case.

This makes sense for QF flight crediting to QFF, but the paper would still be useful when claiming missing points with an FF program other than QFF as proof of flying.

 

[TomVexille]

And this is actually another area where an IT solution could save time effort and energy on both sides. Why on earth do they still require a BP, paper or otherwise, to make a claim. They surely already have a system that knows that you were on board their aircraft for a particular flight - security reasons alone suggest this is the case.

Except the time that their system and/or Border Farce was malfunctioning and they offloaded me (on paper) to close the flight and allow it to leave with me onboard. You can bet I needed a retro claim that time.

 

[VPS]

Paper BPs are a must for retrospective claims..

I've still got dozens of old boarding passes in my apple wallet. It's good for nostalgia - ahh the flight to Seville - the flight from Venice

 

[Lynda2475]

Where have you had problems?

Travelling to regional airports when its not a direct flight.

Twice when travelling with a friend (once to MQL via MEL and second time to MCY via BNE), friends Qtag bag didnt arrive (my bag with paper tags checked in at same did), both times it was left in MEL or BNE and because there was no label the numptie handlers couldn't work out where the bag was meant to be and only after lost luggage claim was logged were the bags found.

So i don't trust it, not when its super simple to have a visible tag where even the most clueless of handlers can tell which airport it is supposed to be at. On short trips to regional areas you don't want to be without clothes (and planes too small to do HLO).

May be ok if going capital city to capital city but my colleagues who also used to do many regional trips also tell similar tales of failed Qtags and lost equipment.

 

[TheInsider]

If only they spent as much cash on their digital self service functions and call centres.

They are! They are removing kiosk check-in at all airports, only bag tags will be able to be printed.

 

[levelnine]

They are! They are removing kiosk check-in at all airports, only bag tags will be able to be printed.

Why on earth would they do that? What about passengers without a smart phone/Internet access?

 

[TheInsider]

Why on earth would they do that? What about passengers without a smart phone/Internet access?

It's off topic here, but yes they are. Kiosks will be for bag tag printing only.
Everything else, will be a QR code on the screen to redirect to their own device.
Check in can be done 24hrs before, I guess they want to enable a change of behaviour. Obviously there will be exceptions, but they will be queuing and queuing for a long time.

 

[AustraliaPoochie]

Oooo, that is scary, the statement that all check in staffed kiosks will or have been removed.
Might have to start flying VA all the time now.
Several times, I wasn't able to do OLCI, on phone and had to go to a counter to get BP.

 

[TheInsider]

Oooo, that is scary, the statement that all check in staffed kiosks will or have been removed.
Might have to start flying VA all the time now.
Several times, I wasn't able to do OLCI, on phone and had to go to a counter to get BP.

Kiosks not removed - but enhanced to not allow check-in.

 

[RichardMEL]

Kiosks not removed - but enhanced to not allow check-in.

Will they allow printing of BP's do you know?

 

[TheInsider]

Will they allow printing of BP's do you know?

No they won't. Only bag tags.