Article: Qantas “Enhances” Call Centre Experience at the Airport

[AFF Editor]

Qantas “Enhances” Call Centre Experience at the Airport is an article written by AFF editorial staff:

Qantas "Enhances" Call Centre Experience for Customers Stuck at the Airport

Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[Virgin Bart]

This is getting ridiculous.

 

[Guvner]

Do Plats get a couch?

 

[Virgin Bart]

Oh. Just noticed the date... Second thing I've fallen for today - first was project sunrise cancellation

 

[AFF Editor]

Oh. Just noticed the date... Second thing I've fallen for today - first was project sunrise cancellation

The sad thing is, this is genuinely not a joke - this is actually what Qantas airport staff are now doing! I wish it were a joke.

As per the last paragraph:

It may be April Fool’s Day today, but I’m not even sure that this article qualifies as a joke because it’s true! These are real photos supplied by an AFF reader from Brisbane Airport this week. They are not staged. The real joke is Qantas' customer service.

 

[SydneySwan]

''Enhance'' means ''intensify, increase, or further improve the quality, value, or extent of." So why do I have this terrifying fear whenever I see it?

 

[Rangalad]

The sad thing is, this is genuinely not a joke - this is actually what Qantas airport staff are now doing! I wish it were a joke.

As per the last paragraph:

Simpler and fairer.

 

[dylarr]

It still blows my mind that there is nobody at the airport who can assist customers who have ticket related issues.

 

[jase05]

Do Plats get a couch?

That was a Plat!
Gold and below get a stool

 

[jrfsp]

Do Plats get a couch?

A roped off special chair

 

[Blackadder]

That was a Plat!
Gold and below get a stool

NB would probably get a milk crate.

 

[Jean Prouvaire]

Gold and below get a stool

Everyone gets the coughs, not just Gold and below.

 

[Seat0B]

The lack of customer service is actually getting quite scary. A friend of mine recently decide to take several unnecessary trips using the recent DSC for the sole purpose of reaching WP for the first time ever. She did it because she travels overseas alone a lot, and is extremely anxious about not being able to get through to Qantas in a reasonable time frame if something happens. Thus rewarding Qantas for their terrible service by increasing her patronage. She doesn't read AFF, so it was all her own idea.

 

[AisleSeat]

NB would probably get a milk crate.

But can use points to upgrade to a chair.

 

[Aportbuzz]

Meanwhile Jetstar has service desks?

 

[Must...Fly!]

Meanwhile Jetstar has service desks?

And Virgin is the only Australian airline still employing their own ramp staff (at least for now).

 

[qldnomad]

That's it for me. VA and SQ gets my business from now.

 

[AVV]

Hope I am right site / comment.
Many have to contact QF re message telling one to. Sick of loyaty. I live on a Jetstar port. .Am happy as buy bundle with options when booking and receive QF ff points and as they have given many flights to JQ in SE ASIA. Only wait 5 mins to get to contact JQ. . A Joce should try to be a passenger. Getting tired of expected loyalty. He Should return to Eire and fix Aer Lingus ( if possible). Expect he will change our iconic tail plane to a leprechaun and a pot of gold. He never has to go through passengers frustations. Getting to hate him.He is a complete idiot. He should try being a passenger.