Today I have tried to buy ticket on LATAM web site. My CC payment kept getting rejected so I ring their customer care number.
Price of flights given on Latam web site was U$5138.05 Sydney-Sao Paulo-Sydney
I was told if Latam customer care team member book the flight for me, it will cost U$5221.00 total. I have agreed to this despite it was not my fault that I could not book online.
I have clearly requested verbally and in written form (please see attached) this ticket to be Premium Business Full. I also sent them a screenshot of Web price and conditions attached to ticket that I wanted to purchase.
Shortly after I was sent booking confirmation where no ticket class or luggage allowance and cancellation conditions were noted.
I asked Latam team member clearly if I can cancel this ticket when I was told; yes I can cancel this ticket before first departure. No problem.
After all this confirmation and payment was made I noticed in my Latam app that luggage was not included and that ticket can not be cancelled. Guess 'I' class ticket was issued. I realized then that this is not Business full ticket as requested multiple times but only Standard ticketI
After my complain that this is not deal as agreed I was offered to buy Flex ticket for additional U$630 (where web price is U$310). I asked for one hour to make up my mind then was given by Latam stuff only 5 minutes to make decision if I'm to accept offer to pay for upgrade or to get my ticket cancelled. Under pressure I opted for later. They send me unofficial notice that my trip was cancelled and refund will be issued in 15 days, however trip is still active in my app.
Now I have no ticket or money in my account.
I'm disappointed.
Price of flights given on Latam web site was U$5138.05 Sydney-Sao Paulo-Sydney
I was told if Latam customer care team member book the flight for me, it will cost U$5221.00 total. I have agreed to this despite it was not my fault that I could not book online.
I have clearly requested verbally and in written form (please see attached) this ticket to be Premium Business Full. I also sent them a screenshot of Web price and conditions attached to ticket that I wanted to purchase.
Shortly after I was sent booking confirmation where no ticket class or luggage allowance and cancellation conditions were noted.
I asked Latam team member clearly if I can cancel this ticket when I was told; yes I can cancel this ticket before first departure. No problem.
After all this confirmation and payment was made I noticed in my Latam app that luggage was not included and that ticket can not be cancelled. Guess 'I' class ticket was issued. I realized then that this is not Business full ticket as requested multiple times but only Standard ticketI
After my complain that this is not deal as agreed I was offered to buy Flex ticket for additional U$630 (where web price is U$310). I asked for one hour to make up my mind then was given by Latam stuff only 5 minutes to make decision if I'm to accept offer to pay for upgrade or to get my ticket cancelled. Under pressure I opted for later. They send me unofficial notice that my trip was cancelled and refund will be issued in 15 days, however trip is still active in my app.
Now I have no ticket or money in my account.
I'm disappointed.
