A new low? or the new normal?

[Michaael]

TL;DR booked a classic reward booking via the qantas website today. Straight after the payment cleared it said the flight had been changed. Called up to review what the changes were. The changes were that the flight was now cancelled (what was meant by that was jetstar had cancelled all the reward redemptions for the flights). Only offer was for a refund which would take 4+weeks ($600ish in taxes). Ask to speak to supervisor as I dont think its acceptable than qantas holds my money ransom for 4+weeks for a mistake they made. Get transferred to some bloke in the sydney freight division at qantas. Have to hang up and call again.

 

[offshore171]

Initiate a chargeback

 

[RooFlyer]

Its the new normal with that lot.

 

[kpro]

The change straight after booking is definitely not the new normal. I'd say more a case of bad luck.

(what was meant by that was jetstar had cancelled all the reward redemptions for the flights).

How do you know this? Is the Jetstar flight still operating, is it bookable with cash? What was the routing? I'd push for an equivalent Qantas service if it's one which QF operates.

 

[Michaael]

nope qantas dont offer the flight routing only jetstar. original flight was sydney to coughet.

when I spoke to qantas they told me all the jetstar reward offering for this routing has been deleted (all different flight number options on all days within 7days of the original booking), both persons on the phone have confirmed this.

The reward flights are still available on the qantas rewards booking page now.

The closest qantas offering would be to fly to bangkok from sydney then down to coughet via another airline

 

[justinbrett]

So the flight you booked is still flying? Or is it cancelled?

If the flight you booked & paid for is still flying, QF can't do this - there are consumer rights laws applicable here. JQ can't "delete reward bookings" after payment has been taken.

What date? On the date I looked at (5th June), both QF and ExpertFlyer are showing JQ has having reward seats available.

Insist on being rebooked. Via BKK on QF isn't a bad option.

 

[Michaael]

Original booking dates were October 19th return October 29th.

The jetstar flight is 100% still flying.........if you want to pay full cash for it, as opposed to classic reward.

 

[justinbrett]

Original booking dates were October 19th return October 29th.

The jetstar flight is 100% still flying.........if you want to pay full cash for it, as opposed to classic reward.

No direct JQ flight selling for 19 October. There is one on the 18th and there is availability. If you want to fly on the 19th, there is a flight that operates via MEL (JQ17) , same flight number (so will leave SYD from international terminal). Availability on that flight.

Also no return on 29th. However you could fly via MEL, this one has a standard domestic connection, there is X (Y) availability on both of those flights (JQ18 connecting to either QF440 or JQ518).

Sounds like JQ is shuffling their schedules - but QF can and have to rebook you.

 

[AIRwin]

Business or Economy?

 

[justinbrett]

I'm not seeing any of the JQ HKT flights on QF, cash or award. Sounds like a technical problem. Definitely selling on JQ's site and in the GDS.

 

[Michaael]

These were the ones I booked, it was via melbourne

 

[Michaael]

'Sounds like JQ is shuffling their schedules - but QF can and have to rebook you.'

does this mean if i wait a couple weeks, maybe the flights I want will be available again?

 

[justinbrett]

'Sounds like JQ is shuffling their schedules - but QF can and have to rebook you.'

does this mean if i wait a couple weeks, maybe the flights I want will be available again?

No, you should call up and asked to be reaccommodated on alternate services since you have already paid.

If looking MEL-HKT on the QF site, I can see the JQ flights, they are not appearing from SYD even with the connection.

I would ask them to check availability from MEL instead of SYD, and assuming they find the seats (they should), then ask them to book connections to SYD. It looks to me they've made the MEL-HKT unavailable to SYD connections, whether deliberately or not. But since you've already paid, they should be able to sort it out and honour your booking - you just need to find someone competent to take your call.

Otherwise they can book you via BKK or SIN at their expense. Saying your only option is a refund is not acceptable, especially since your flights haven't been cancelled.

 

[Michaael]

you just need to find someone competent to take your call.

Otherwise they can book you via BKK or SIN at their expense. Saying your only option is a refund is not acceptable, especially since your flights haven't been cancelled.

Thats the hardest thing, the bog standard act as gate keepers to the clearly more competent operators and if they hang up, what can you do, not a whole lot by the sounds of it and if your not happy with their service they direct you to the complains page, which is totally useless

Ill do exactly what you suggest re-calling up and asking about booking from melb to coughet and sort out my syd to melb myself. Would seems strange that I cant just do the multicity booking with a qantas flight or jetstar domestic to melbs then the international from there.

 

[dajop]

Could you request a reaccomodation via SIN? QF to SIN then Jetstar (3K) to coughet.

 

[Quickstatus]

Such a great airline.....

 

[Michaael]

? QF to SIN then Jetstar (3K) to coughet.

I've asked before about reaccommodating on reward flights they go and cancel, but every time they have said to the effect of .........."soz lol bro, your on your own and maybe you'll get your taxes back in 7weeks, maybe not"

Qantas canceling a syd to london flight (via tokyo) on me last minute in June last year and wouldn't do sweet.f.a to reaccommodate me, ended up having to fly singapore airlines

I wish the "customer service agents" would use some better judgement and actual customer servicing and not just following their 10step "how to guide". The kind of customer service everyone always gets if they get lucky and get the Hobart call centre