munitalP
Suspended
- Joined
- Oct 10, 2006
- Posts
- 3,802
A few weeks ago I had a (QF600) flight (MEL/BNE) cancelled two days before the departure. I had connecting flight to ROK and had meetings that had been programmed for some time which included other people who also had to fly into ROK.
I contacted QANTAS pretty much straight after getting notification of the cancellation by SMS and discussed with the QF staff member the options available to me. According to the QF staff member, there rearly were no options to get me to ROK in time for meetings and that left me in a situation where I had to fly to BNE the night before to ensure my connections were made. (my flight to BNE was flex)
I got to the QC at MEL with an hour to spare (late light - make the most of the Heineken at the bar) and had a chat with the desk staff about the reason that QF600 had been cancelled with such notice and that QANTAS hadn't replace the aircraft with another from the fleet... These questions went unanswered, however, we did notice that I could have been on 602 and still made it to ROK (being late for only one meeting). I was surprised at this revelation and walked away thing about the QF staff member who had set me wrong.
I checked into Rydges later that night clutching my over nighter, my laptop, a cab reciept and my Rydges account. I thought "stuff it, someone except me should be paying for this" and I wrote a letter to QANTAS.
I recently was contacted by QF and was appologised to in regards to the incident. I thought that was that however, QF then offered to pay my hotel and cab charges incured and we agreed on a figure. Those of us who stay in any of the good hotels in BNE (I'm presently on the 22nd floor of the Hilton) know that they are not cheap especially making last minute bookings.
QANTAS - a big pat on the back for this effort - THANKS!
The only downside to this whole story is that my flights were booked on a corperate credit card and for some reason QANTAS saw fit to reimburse the $$$ onto that card instead of sending a voucher (which would have been OK by me) or at least asking me where to deposit the $$$ as the accomodation and cabs were on my company card and I now have to get the $$$ from our company travel agent - this shouldn't be too difficult I hope.
A nice story about QANTAS!!!
I contacted QANTAS pretty much straight after getting notification of the cancellation by SMS and discussed with the QF staff member the options available to me. According to the QF staff member, there rearly were no options to get me to ROK in time for meetings and that left me in a situation where I had to fly to BNE the night before to ensure my connections were made. (my flight to BNE was flex)
I got to the QC at MEL with an hour to spare (late light - make the most of the Heineken at the bar) and had a chat with the desk staff about the reason that QF600 had been cancelled with such notice and that QANTAS hadn't replace the aircraft with another from the fleet... These questions went unanswered, however, we did notice that I could have been on 602 and still made it to ROK (being late for only one meeting). I was surprised at this revelation and walked away thing about the QF staff member who had set me wrong.
I checked into Rydges later that night clutching my over nighter, my laptop, a cab reciept and my Rydges account. I thought "stuff it, someone except me should be paying for this" and I wrote a letter to QANTAS.
I recently was contacted by QF and was appologised to in regards to the incident. I thought that was that however, QF then offered to pay my hotel and cab charges incured and we agreed on a figure. Those of us who stay in any of the good hotels in BNE (I'm presently on the 22nd floor of the Hilton) know that they are not cheap especially making last minute bookings.
QANTAS - a big pat on the back for this effort - THANKS!
The only downside to this whole story is that my flights were booked on a corperate credit card and for some reason QANTAS saw fit to reimburse the $$$ onto that card instead of sending a voucher (which would have been OK by me) or at least asking me where to deposit the $$$ as the accomodation and cabs were on my company card and I now have to get the $$$ from our company travel agent - this shouldn't be too difficult I hope.
A nice story about QANTAS!!!
