- Joined
- Jan 11, 2018
- Posts
- 789
OMG British Airways WHY! I'm curious whether other people have had my experience with BA or not in booking a reward seat. I'm not a 'noob' and have been booking points on various airlines over the years, and there are of course complexities, but I've not experienced anything as CLUNKY as BA's process...
I had points in Qatar, so I thought easy, I'll just move points to BA, but then I realised, I hadn't used my BA account for quite a while and it wouldn't let me log-in - I eventually had it send reset password requests and even that failed. In the end, I gave up and set-up a new BA account, but in my frustration, I must've mistyped a personal detail wrongly (one I couldn't find!), b/c then Qatar wouldn't let me link to BA, so I setup another new BA account and managed to link it to Qatar (I'm too embarassed to admit how long it took to get to this point). Finallly, I thought 'heaven', it's time to book the flight.
I then realised that the Avios in BA takes a while to update after transferring, even if Avios are already in the account (!), and went ahead to book, only to realise that BA doesn't let you book for anyone other than the Exec Club member - I have come across this on KF, but BA of course wants to take it another level and make you set-up a Household Account - of course, the person I was organising the reward ticket for didn't have a BA account... (lol).
After quite a few breaths, I continued my journey. It was all looking good until I got to the payment page, but it wouldn't send me SMS verification codes, so I thought fine, I'll pay in Paypal - of course, it then said I had too many browsers open and sent me back to the beginning (the other browser was BA opening Paypal, but whatever) - I somehow finally got it to accept payment...
The whole process was just SO clunky... (of course, it could just be 'me', but somehow, I think it might not be...)
I had points in Qatar, so I thought easy, I'll just move points to BA, but then I realised, I hadn't used my BA account for quite a while and it wouldn't let me log-in - I eventually had it send reset password requests and even that failed. In the end, I gave up and set-up a new BA account, but in my frustration, I must've mistyped a personal detail wrongly (one I couldn't find!), b/c then Qatar wouldn't let me link to BA, so I setup another new BA account and managed to link it to Qatar (I'm too embarassed to admit how long it took to get to this point). Finallly, I thought 'heaven', it's time to book the flight.
I then realised that the Avios in BA takes a while to update after transferring, even if Avios are already in the account (!), and went ahead to book, only to realise that BA doesn't let you book for anyone other than the Exec Club member - I have come across this on KF, but BA of course wants to take it another level and make you set-up a Household Account - of course, the person I was organising the reward ticket for didn't have a BA account... (lol).
After quite a few breaths, I continued my journey. It was all looking good until I got to the payment page, but it wouldn't send me SMS verification codes, so I thought fine, I'll pay in Paypal - of course, it then said I had too many browsers open and sent me back to the beginning (the other browser was BA opening Paypal, but whatever) - I somehow finally got it to accept payment...
The whole process was just SO clunky... (of course, it could just be 'me', but somehow, I think it might not be...)
