parsonstrish
Active Member
- Joined
- Sep 23, 2005
- Posts
- 729
- Qantas
- Platinum
Detailed in my trip report.
After hearing from our manager in San Francisco about the delay of flight 194 on October 13, we wanted to take the opportunity to apologize to you. That situation must have been frustrating (to say the least) and we are genuinely sorry that we didn't get you to Boston as planned.
It's completely reasonable for our valued customers to rely on the scheduled arrival and departure of our flights. For that reason, the on-time operation of our flights is one of our most important service goals. While the delay of your flight was necessary, you can be sure that we will continue our efforts to depart as scheduled. Sometimes an apology and promise to do better just aren't adequate and so we've added 6,000 Customer Service bonus miles to your AAdvantage® account.
This is much appreciated, it's just that I don't ever use my aa number as credit to qff. Still nice gesture. guess all aa members received this.
After hearing from our manager in San Francisco about the delay of flight 194 on October 13, we wanted to take the opportunity to apologize to you. That situation must have been frustrating (to say the least) and we are genuinely sorry that we didn't get you to Boston as planned.
It's completely reasonable for our valued customers to rely on the scheduled arrival and departure of our flights. For that reason, the on-time operation of our flights is one of our most important service goals. While the delay of your flight was necessary, you can be sure that we will continue our efforts to depart as scheduled. Sometimes an apology and promise to do better just aren't adequate and so we've added 6,000 Customer Service bonus miles to your AAdvantage® account.
This is much appreciated, it's just that I don't ever use my aa number as credit to qff. Still nice gesture. guess all aa members received this.
