AA upgrade award - Canada - US - Aus

[knasty]

Hi,

I just put in an upgrade award for an upcoming trip YYZ-ORD-LAX-SYD, all segments ticketed/operated by AA. I read in the upgrade rules that an upgrade from North America (inc Canada) to Australia includes up to 3 segments, but the agent I just spoke with wouldn't allow the ORD-LAX segment as part of the upgrade, saying it applies to international sectors only (ie. just AA73). I do have masses of 500 mile upgrade I can use for the ORD-LAX anyway, but anyone else had experience with this and whether I should HUACA?

Cheers.

 

[Danger]

Hang up and try again.

Sounds like dodgy info to me, provided you're travelling all the way through without stopping.

 

[knasty]

Hang up and try again.

Sounds like dodgy info to me, provided you're travelling all the way through without stopping.

Yep that's what it was. They now set it up to only apply the domestic leg upgrade if the international clears.