Above and beyond solution to delayed flight

Status
Not open for further replies.

craney

Junior Member
Joined
Sep 14, 2011
Posts
36
Qantas
Platinum
Virgin
Gold
Flt to SYD from OOL delayed, would miss ASP connection, and there’s only one flight per day. The flt to MEL would be too late to make that ASP flt, so Qantas have put me in a cab with a voucher to BNE to catch their flt to ASP. Gets in 90 mins late, but better than not at all!

They opened the Qantas Club early so I could have something to eat :-) Amazing service.
 
The people in front of me at checkin were also on delayed SYD flt, but could make their international connection. But only if their relative could get the hubby’s passport to the airport in time. He didn’t bring it! His wife was so cross.
 
EXCLUSIVE OFFER - Offer expires: 20 Jan 2025

- Earn up to 200,000 bonus Velocity Points*
- Enjoy unlimited complimentary access to Priority Pass lounges worldwide
- Earn up to 3 Citi reward Points per dollar uncapped

*Terms And Conditions Apply

AFF Supporters can remove this and all advertisements

Kudos to them for that - impressive!

I'm still smarting a bit from Virgin's service in business class with the winds from Sydney... They cancelled my flight SYD-BNE after many delays, then just rebooked me for 27 hours later (which made the trip pointless).
 
It's great to have a positive CS story for a change from all the bad ones we usually see. thanks for sharing! :)
 
Status
Not open for further replies.

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top