Air Chathams: A step back in time

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Air Chathams is a small airline that mainly operates flights between New Zealand and the Chatham Islands. They also operate a couple of domestic routes within mainland New Zealand.

Yesterday I flew them from Auckland to Wanganui and back, and what can I say – it was quite an experience!

Air Chathams began flying this route in August this year after Air New Zealand withdrew flights. The airline has since been filling the gap in the market with 3x daily services on a Saab 340 aircraft. However, with their usual aircraft undergoing maintenance for a few days, I got to try out a couple of the other aircraft in their fleet on this trip.

I'll be reviewing the outbound and return flights separately. I'll then add some final comments at the end of this trip report.
 
Flight 1: CV700 Auckland – Wanganui
Aircraft: Convair 580 (ZK-CIE)
Scheduled departure time: 8:30 (Actual: 08:50)
Scheduled arrival time: 09:30 (Actual: 10:00)


Check In

Check-in was straight-forward. In Auckland's domestic terminal Air Chathams has a single check-in desk which is combined with the Barrier Air counter. There was only one staff member manning both counters, but with no line I was checked in straight away. The lady just asked for my last name and I was issued with a boarding pass.

From there it was just a short walk to the regional departures area. Interestingly there were no security checks prior to boarding.

Boarding began soon after the scheduled departure time of 08:30 and we ended up leaving 20 minutes late. I didn't quite catch the reason for the delay given in the captain's announcement over the background noise on the aircraft.

The Plane

image2.jpg

Now, I've flown on a few aircraft before that were older than me (many of them operated by American Airlines). But this aircraft was not just older than me – it was older than both of my parents!

The Convair 580 operating today's flight was originally delivered in 1957! I thought it must have been a mistake when I first discovered this, but after stepping on board I thought it seemed about right. The cabin was seriously old-school. The microphone used by the flight attendant to make announcements was an actual telephone on a long cord. And the flight attendant call bell was a lever that you had to pull out of the overhead panel.

The interior:

image6.jpg

Having said that, the plane was really comfortable to fly on! There were 50 seats, configured in a 2-2 configuration. Rows 3, 5 and 8 were exit rows with superb leg room, but even the regular seats appeared to offer generous legroom. I also noticed that the windows were very wide.

There were no allocated seats, so the flight attendant instructed everyone to simply choose a seat in row 5 or beyond as they boarded. With less than 20 passengers on board, this was all very civilised and there were plenty of seats for everybody.

I settled for 8D, one of several exit row seats. This was the legroom:

image1-1.jpg

And the view out the window:

image3-1.jpg

There was one toilet at the front of the aircraft, although there was no running water for the flushing mechanism, nor a sink.

The Service

Every Air Chathams employee that I encountered on this trip seemed genuinely friendly and willing to help. Violet, our flight attendant, was no exception.

There was definitely no in-flight entertainment on the flight, but there was a copy of Go Travel New Zealand magazine in the seat pocket. This was not an Air Chathams publication, although I noticed that there was an advertisement for Air Chathams on the back page featuring the same flight attendant as the one working our flight.

A "light refreshment" was served. Shortly after take-off everyone was offered a small cup of water, followed by a single tim tam that almost made Virgin Australia's catering look good!

image5-1.jpg

When the seatbelt sign was switched on for landing, the flight attendant picked up the phone and asked if anybody could hear. With her voice all but drowned out by the aircraft noise, Violet resorted to pointing to the illuminated fasten seatbelt sign and made a seatbelt gesture.

We arrived in Wanganui half an hour late.
 
Flight 2: CV709 Wanganui – Auckland
Aircraft: Fairchild Metro III (ZK-CIC)
Scheduled departure time: 16:45 (Actual: 20:30)
Scheduled arrival time: 17:45 (Actual: 21:30)

Flying with a small airline does have its advantages, particularly in terms of customer service. But as I discovered on the return trip, it also has its disadvantages. The aircraft scheduled to operate our flight back to Auckland became unserviceable and with no replacement aircraft available, nor any engineers in Wanganui, a lengthy delayed resulted.

The Delay

Check-in opened about an hour before the scheduled departure time and once again was a completely seamless process.

The first sign of trouble was an announcement shortly after I checked in that the inbound flight had an engineering issue and would been delayed by an hour. The aircraft did eventually arrive an hour late, but had apparently developed a fuel leak on the inbound flight from Auckland. With the pilots unable to resolve the issue themselves, we were told that an engineer would arrive on another flight from Auckland later in the evening to hopefully fix it. Thankfully the engineer arrived as promised and was able to resolve the problem. We eventually departed about four hours late.

To their credit, the Air Chathams ground staff kept us informed the whole time. They also offered to rebook us onto another flight the next day or to provide a refund. Given the circumstances I thought the delay was handled well.

While small, Wanganui Airport was actually a fairly pleasant place to wait around. There were comfortable lounge chairs and free wifi & drinking water was available. The other passengers were good company as well, and one even offered to give me a lift into town so I could get some dinner (the airport café closed at 5pm).

image7.jpg
Wanganui Airport

The Plane

image1.jpg

The aircraft operating this flight was a Fairchild SA-227AC Metro III. Built in 1985, this aircraft was much younger than the aircraft I flew on in the morning - but much less spacious! I had to duck as I entered the plane as you couldn't stand up in the aisle without hitting your head on the ceiling.

There were 10 rows of seats in a 1-1 configuration, meaning everyone had a window seat. There were certainly no overhead lockers, nor toilets on board. There wasn't even a door between the cabin and the coughpit, which meant you could see into the coughpit for the whole flight.

image2-1.jpg

There was not enough room under the seat in front for my bag, so I had to hold it on my lap for the whole flight. This was the legroom from 8C:

image3-2.jpg

There were no flight attendants, so one of the pilots came through the cabin before take-off to make sure everyone was wearing their seatbelt.

The Service

There was no refreshment service, nor any sort of entertainment on this flight other than a magazine in the seat pocket. So I just settled in and enjoyed the sunset out the window.

image4-2.jpg
 
Final thoughts

Would I fly Air Chathams again? Yes, but not if I was in a hurry. I had fun, and the customer service was great. But with such a small fleet of seriously old aircraft, it seems that it wouldn't take much for a delay or cancellation to occur – as it did yesterday.

By the way, Air Chathams also owns a DC3 aircraft that it flies between Auckland and Whakatane on weekends. This is a commercial flight, so anyone can book a ticket on it! If you'd like to really take a step back in time, you might want to check it out.
 
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I'd fly with them just to get the Tim-Tam! ;)

Love it, thanks mattg.
 
If you'd like to really take a step back in time, you might want to check it out.

Now Mattg, you're seriously making me feel old with that comment. Some of us recall flying the DC3 when it wasn't a novelty flight! :shock:

Great report. I enjoyed reading it!
 
The seating on the first aircraft looks ridiculously spacious.
Cool report.
 
Awesome little report! Loved seeing a fight where the coughpit was open throughout and it was just the pilots onboard. I seem to remember several tag commercial flights within Tassie (before flying to mainland) where they'd do the same.
 
Loved seeing a fight where the coughpit was open throughout and it was just the pilots onboard.
You'll love Trans Maldivian then. Not only do you see the coughpit and the pilots, you also see that they don't even wear shoes! (understandable given what the runways and tarmacs are made of)
 
Great report! :D

Did you go into town for dinner? I'd love to see the obligatory leg room shot of your generous fellow passenger's car.
 
Great report! :D

Did you go into town for dinner? I'd love to see the obligatory leg room shot of your generous fellow passenger's car.

I did indeed head into town to the Red Lion Inn for dinner with this fellow passenger. We had a great chat and he even gave me a quick tour of the town on the return drive to the airport!

I don't have a legroom shot from the car, but it was more spacious than the legroom on the Metroliner. ;)
 
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