American Express Platinum Velocity Frequent Flyer

[IrishPete]

So I bought a Samsung phone using this card, via PayPal, in August/September 2023.

The phone has developed a screen fault and is outside of Samsung's derisory 12-month warranty.

I cannot work out if my AmEx card gives me the extra 12 months warranty.

I've read the insurance document, and I'm still unclear.

 

[Be.au]

You should be asking for a remedy under Australian Consumer Law anyway, as warranties are in addition to your rights under the law. A phone should last longer than 12 months....

Warranties

Warranties are extra promises that a business makes about the quality of a product or how it will fix any problems with a product or service.

www.accc.gov.au

Under the consumer guarantees, consumers are entitled to a repair, replacement, refund or cancellation if there’s a problem with a product or service. These consumer rights:

- apply automatically
- continue for a reasonable time depending on the product or service.
Warranties are voluntary and are additional to consumer guarantees

In addition to consumer guarantee rights, businesses can offer warranties.

Warranties can’t replace, change or take away a consumer’s basic rights. These basic rights can last longer than a business’s warranty.

But no, no extended 'warranty' for card purchases https://www.americanexpress.com/australia/velocityplatinuminsurance

 

[andyrb]

I've read the insurance document, and I'm still unclear.

Not sure why it's unclear, the PDS is quite straight forward.

The only retail purchase cover you have on that card is for stolen or damaged items within 90 days of purchase, or those retailers accept back as a return.