Amex Comp Flight with VA Class Changes?

[Abbaskip]

Has anyone noticed availability on the Comp Flight website seems even worse than previously recently? I have GDS access and have searched dates with full availability in the GDS (Q, T, I, S, F, U, M all with open seats), but the Comp Flight page shows no availability? I thought maybe the site was having issues again, but checked a day either side and it shows as available. Have they changed it to be Rewards Seats only or similar?

If it's a Reward Seat only now, instead of Q class or lower as it used to be (I believe), this is a huge lowering of the value of the comp flight in my opinion, and not something I can see anything written about online or communicated to customers.

 

[funhaver]

I'm not so sure the comp flight website can be trusted at all for reliability. Within the same day of searching for me it returned zero flights, three flights and six flights of availability for the same route and day.

I performed three searches for your route just now and it returned zero flights available twice, and the final time it spat out about 26 different flights for the SYD-MEL leg.

You're better off ringing 1300 153 006 and getting them to book it. Tell them the website is throwing up errors and they'll waive the phone booking fee.

 

[Abbaskip]

I'm not so sure the comp flight website can be trusted at all for reliability. Within the same day of searching for me it returned zero flights, three flights and six flights of availability for the same route and day.

I performed three searches for your route just now and it returned zero flights available twice, and the final time it spat out about 26 different flights for the SYD-MEL leg.

You're better off ringing 1300 153 006 and getting them to book it. Tell them the website is throwing up errors and they'll waive the phone booking fee.

Ah ok. I knew sometimes it just didn't work, but I'd not seen it show availability some days and not others (on the same route) when it was working and all had Q etc.

So basically I'm best just to check the valid routes, look for Q class in the GDS (luckily I have it) and then call to book?