This was the process used for booking. After logging onto Amex I clicked through where highligted
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Obviously these are not he dates I selected as it's in the past, but you get the idea...
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The URL below is https://travel.americanexpress.com.au/apps/shopping...
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It's very clearly stating the benefits and its part of The Hotel Collection. Clicking through this is still confirmed...
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Selecting a room, still all good
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And finally on the payment page, still telling me it's The Hotel Collection
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That's how I booked it. Something went wrong on the backend obviously and they're not taking responsibility.
Edit: In fact, I can't even see how you could book this not with The Hotel Collection!
