Amex Platinum Reserve - incorrect points allocation

[kyle]

Any one else got incorrect points allocation since 29 May 2013? E.g. 3x places have 2x points posted instead.

 

[Plutonus]

Nope... charges have been extra slow in appearing though. Is it places you've been before? If I ever go to hotels that have restaurants attached I always only get 2x points... hurts my soul.

 

[kyle]

Yes, it's places I've been before. They are all proper restaurants/cafes/fast food outlets. 3x before 29 May, 2x after 29 May.

 

[Fatcat]

Yes, it's places I've been before. They are all proper restaurants/cafes/fast food outlets. 3x before 29 May, 2x after 29 May.

Yep, same here, on plat charge. Same venue, consecutive days, restaurants now only posting 2x instead of 3x. Amex say they are investigating.

 

[mick]

Yep, same here, on plat charge. Same venue, consecutive days, restaurants now only posting 2x instead of 3x. Amex say they are investigating.

I have the same problem with Platinum Rewards CC and Platinum Charge transactions not crediting the right amount of bonus points. This has been ongoing for me for quite a while now. Have had to watch my MR transactions like a hawk and had to have adjustments on my account several times. It is really getting boring...

 

[pauly7]

I've had issues with QF bonus points not posting on my Gold Amex QF direct... They are chasing up.

First 'point problem' I've had with Amex.

 

[k3nnis]

I have the same problem with restaurants with my plat charge. Usually 3x but now 2x. Must be a system wide issue...

 

[akeno]

i noticed this problem too however im not complaining.

I received double points for my retail spend at a jewellery store for which i am very happy.
And only two points per dollar spend at a restaurants which isn't right.

I'm not complaining for the jewellery spend haha. I hope they won't take those points away. If they do, the phone will ring on their end...

 

[kyle]

I'm complaining because I got a refund processed at 2x points, but the place should only be 1x.

 

[equus]

Platinum Charge here. Seems really simple - since 29 May everything has been at 2x - regardless of whether it should be 1x, 2x or 3x. Haven't tried any 0.5x but am about to pay the phone bill. If this also does the same, maybe time to swallow the ATO surcharge.....

 

[kyle]

I can tell you the 0.5x for Insurance is giving me exactly that. And the Telstra bill paid via Paypal earned 2x.

 

[k3nnis]

I'm happy with 2X across the board

 

[Demonoid]

Platinum Charge here. Seems really simple - since 29 May everything has been at 2x - regardless of whether it should be 1x, 2x or 3x. Haven't tried any 0.5x but am about to pay the phone bill. If this also does the same, maybe time to swallow the ATO surcharge.....

Yep same with me. 2x for everything on the plat charge. Was about to fire off an email but thought

1) They'd surely be aware of it by now and
2) 2x for everything is a nice bonus (hope they don't take them away). Could always redeem them to QFF or Velocity I suppose...

 

[mitwg]

2x on everything here too on the plat charge.

I've just charged my rego at the RTA and my internet bill should also be direct debited today so I'll be able to find out if they come with 2x on these usual 0.5x transactions hopefully by tomorrow or latest friday.

 

[ftm]

2x on everything here too on the plat charge.

I've just charged my rego at the RTA and my internet bill should also be direct debited today so I'll be able to find out if they come with 2x on these usual 0.5x transactions hopefully by tomorrow or latest friday.

Have also had 2x on the Plat Charge. But gov/utilities have still been going through at 0.5

 

[DaveB]

Imagine an Amex card that is easy to follow.....

 

[blessed11]

All charges on my Centurion Amex including government and restaurant charges have been awarded at 2points per dollar. Happy days if flat 2 points per dollar remain !

Got large payments to make tomorrow on Westpac Black Amex... considering making on Centurion Amex though who knows when points structure will reverse or if they will retroactively deduct points.

 

[equus]

Haven't tried any 0.5x but am about to pay the phone bill.

And that too has posted as 2x rather than the 0.5x.

I am not going to get too excited about this, the odds are squarely on this being a mistake, not an unpublished promotion, and quite likely that the extra points will be reversed in time - especially if large numbers become involved because of eager members looking to maximise points. However, statement cycle just closed, so it is a brand new month, and I think I may chase up a few bills that wouldn't normally be paid until later in the month, and pay them now. Worst case, I am no worse off when the points are eventually corrected, best case, and the extras remain.

The cynic in me wonders if this may not be a gambit by Amex to increase billing in this financial year.

1. Make a "mistake" and award 2x points for everything.
2. Don't publish anything (it is after all, a "mistake")
3. Wait for the word to spread like wild fire on boards like this (they have seen this before, remember 10 trans for 10,000 points)
4. Watch the over enthusiastic make large charges that they otherwise would not (some may be tempted to pre-pay tax this year, rather than waiting).
5. Correct the "mistake" by reversing the incorrect points
6. Calculate any "cost" of extra points which have been transferred / redeemed (and how long it will take for the negative points balance to be recouped, less any card members who close their accounts - noting that these members are probably points "exploiters" anyway, and not the profitable sheep they want).

 

[k3nnis]

Maybe this is an enhancement

 

[Plutonus]

The cynic in me does feel they are taking a long time to fix this.