This is how I spent my morning:
1. Logged on to qantas.com to attempt to make a booking using part flight voucher, part cash (or to be more accurate, credit card).
2. Went to Manage my bookings, found voucher and clicked on Redeem.
3. Searched flights, completed dates and flight selection, and all credit card details: clicked on final button to book.
4. Error message, something has gone wrong, try again.
5. Repeated steps 2 and 3.
6. Error message, something has gone wrong, try again.
7. Went to normal booking screen, tried booking that way, at the appropriate time entered flight voucher code.
8. Code not recognised.
9. Phoned platinum call centre, tried to book that way. Entered FF number and PIN.
10. Recorded message, "We are experiencing unusually high number of calls, etc blah blah blah" (in the interest of truth and honesty, I think they should have omitted the "un")
11. Recorded voice gave list of options. I wanted option 2 so I presssed 2.
12. Recorded stern voice says "You have not selected any option" and cut me off.
13. Repeated steps 2,. and 3. again
14. Success at last. Booking accepted.
Not in detail of course, but generically this experience was not untypical of every interaction I have had to have with Qantas over the last six months or so.
From now on, it'll be Virgin for me whenever that is a feasible option, and Qantas only when there is no alternative.
1. Logged on to qantas.com to attempt to make a booking using part flight voucher, part cash (or to be more accurate, credit card).
2. Went to Manage my bookings, found voucher and clicked on Redeem.
3. Searched flights, completed dates and flight selection, and all credit card details: clicked on final button to book.
4. Error message, something has gone wrong, try again.
5. Repeated steps 2 and 3.
6. Error message, something has gone wrong, try again.
7. Went to normal booking screen, tried booking that way, at the appropriate time entered flight voucher code.
8. Code not recognised.
9. Phoned platinum call centre, tried to book that way. Entered FF number and PIN.
10. Recorded message, "We are experiencing unusually high number of calls, etc blah blah blah" (in the interest of truth and honesty, I think they should have omitted the "un")
11. Recorded voice gave list of options. I wanted option 2 so I presssed 2.
12. Recorded stern voice says "You have not selected any option" and cut me off.
13. Repeated steps 2,. and 3. again
14. Success at last. Booking accepted.
Not in detail of course, but generically this experience was not untypical of every interaction I have had to have with Qantas over the last six months or so.
From now on, it'll be Virgin for me whenever that is a feasible option, and Qantas only when there is no alternative.
