Doing a credit card chargeback is the most common advice here on AFF for resolving a dispute with Qantas but has anyone actually done one? What was the outcome? Does Qantas blacklist you?
I cancelled a classic reward booking and received the tax refund a couple of months later but not the points. So I called them to follow it up. They refunded the points on the spot and deducted a 6,000 point cancellation fee but a $50 Qantas charge appeared on my credit card later that day. Qantas denied it related to the booking I had cancelled but couldn't tell me what it was for without a reference number. They told me to contact my bank so I did. The bank did nothing for 3 months after which they asked me to provide evidence relating to my dispute or else they will close my dispute. It took several hours over a few days on hold before I could actually speak to someone at the bank who said they will transfer my dispute to the fraud department. I get a text message immediately after the call telling me the bank will close my card. I went back on hold for many hours to tell them not to close my card. The fraud department had to close my dispute so I had to lodge a new one. I expect it will take another 3 months before they action it.
Based on this experience I do not think a chargeback is the easy solution it has been made out to be.
I cancelled a classic reward booking and received the tax refund a couple of months later but not the points. So I called them to follow it up. They refunded the points on the spot and deducted a 6,000 point cancellation fee but a $50 Qantas charge appeared on my credit card later that day. Qantas denied it related to the booking I had cancelled but couldn't tell me what it was for without a reference number. They told me to contact my bank so I did. The bank did nothing for 3 months after which they asked me to provide evidence relating to my dispute or else they will close my dispute. It took several hours over a few days on hold before I could actually speak to someone at the bank who said they will transfer my dispute to the fraud department. I get a text message immediately after the call telling me the bank will close my card. I went back on hold for many hours to tell them not to close my card. The fraud department had to close my dispute so I had to lodge a new one. I expect it will take another 3 months before they action it.
Based on this experience I do not think a chargeback is the easy solution it has been made out to be.
