kangarooflyer88
Established Member
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- May 29, 2021
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Just thought I'd share a rare experience of a Qantas international upgrade that went well for me. Today my partner and flew QF 149 from AKL to SYD on an A330. Last night whilst having dinner I thought I'd try my hand at a points upgrade for both of us. ExpertFlyer was showing J3 so it certainly wasn't a guarantee the upgrade would go through. Wake up this morning and check the Qantas app and sure enough it said I'm now seated in business but will need to check in at the airport. Head over to AKL at 1:45 PM and the agent processing the check-in passed us over to another desk because it was a complex situation. Essentially the ticket was booked using BA Avios points, which I then swapped my FF over to Qantas so I could use my Gold benefits. After some calls to QF headquarters in SYD, and verbally confirming with me that it was okay to deduct the 28,300 points/pax for the upgrade and 30 minutes later everything was sorted. And not only that, the agent managed to get myself and my partner seated next to each other. Remember, this is on an A330 that was showing J3 before the upgrade cleared.
Boarded the uneventful flight and thoroughly enjoyed the experience. Was 56,600 points too much for a couple to spend on a J upgrade on a wide-body A330? I'll leave the one up to you. But it was great that everything worked to plan (albeit with that minor hiccup at check-in). Is this the start of a new Qantas? Unlikely, after all the CEO just joined a couple of days ago. Was this an aberration? Perhaps. But this is the type of care I expect to receive from Qantas, especially as a valued Gold frequent flyer (and soon to be Platinum).
-RooFlyer88
Boarded the uneventful flight and thoroughly enjoyed the experience. Was 56,600 points too much for a couple to spend on a J upgrade on a wide-body A330? I'll leave the one up to you. But it was great that everything worked to plan (albeit with that minor hiccup at check-in). Is this the start of a new Qantas? Unlikely, after all the CEO just joined a couple of days ago. Was this an aberration? Perhaps. But this is the type of care I expect to receive from Qantas, especially as a valued Gold frequent flyer (and soon to be Platinum).
-RooFlyer88
