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[h=3]http://www.traveller.com.au/reader-feedback-rants--raves-gqr29e Interesting article about Kayak
UP THE CREEK[/h]We recently visited the US and made car rental bookings before our departure through Kayak booking site. Our first confirmed booking reference through Kayak was with Dollar Rental which subsequently refused to honour the booking, leaving us stranded and in need of a taxi back to the airport.
Additionally, we had to pay about 45 per cent more for a short notice walk-up rental from another supplier. Our next rental through Kayak was with Budget which offered to honour the confirmed booking but from a location about 16 kilometres from the airport and which was closed at the time of our arrival. Another more expensive rental.
Budget claimed this is common practice with Kayak that catches many unaware. The off-airport locations enable these sites to offer lower prices as they avoid airport taxes and surcharges.
Warwick Artis, Bathurst, NSW
Read more: Traveller letters: If you want to be treated like the only person on the plane, charter a flight
Follow us: @TravellerAU on Twitter | TravellerAU on Facebook
UP THE CREEK[/h]We recently visited the US and made car rental bookings before our departure through Kayak booking site. Our first confirmed booking reference through Kayak was with Dollar Rental which subsequently refused to honour the booking, leaving us stranded and in need of a taxi back to the airport.
Additionally, we had to pay about 45 per cent more for a short notice walk-up rental from another supplier. Our next rental through Kayak was with Budget which offered to honour the confirmed booking but from a location about 16 kilometres from the airport and which was closed at the time of our arrival. Another more expensive rental.
Budget claimed this is common practice with Kayak that catches many unaware. The off-airport locations enable these sites to offer lower prices as they avoid airport taxes and surcharges.
Warwick Artis, Bathurst, NSW
Read more: Traveller letters: If you want to be treated like the only person on the plane, charter a flight
Follow us: @TravellerAU on Twitter | TravellerAU on Facebook
