- Joined
- Feb 25, 2020
- Posts
- 568
I don’t often arrive into SYD international in the morning, and today was the first time on a Monday morning and I've never seen it so bad.
At 7am, passport control through the smart gates took about 20 minutes.
As a result, baggage claim took about 30 minutes because the belt was completely full.
Customs took 40 minutes because all the people with goods to declare had backed up past the point where the ABF officer directs you to a lane, so they were just standing there waiting, meanwhile the line was snaking around baggage claim. Then waved me through in all of 5 seconds once I did get to that point.
I won't even say that they were understaffed, but the queue management and signage at SYD arrivals appears to be atrocious and a lot of the waiting time unnecessary. Is Monday always like this or was today just a bad day?
At 7am, passport control through the smart gates took about 20 minutes.
As a result, baggage claim took about 30 minutes because the belt was completely full.
Customs took 40 minutes because all the people with goods to declare had backed up past the point where the ABF officer directs you to a lane, so they were just standing there waiting, meanwhile the line was snaking around baggage claim. Then waved me through in all of 5 seconds once I did get to that point.
I won't even say that they were understaffed, but the queue management and signage at SYD arrivals appears to be atrocious and a lot of the waiting time unnecessary. Is Monday always like this or was today just a bad day?