Article: Are Ground Handlers Gaming Baggage Delivery KPIs?

[AFF Editor]

Canonical URL

https://www.australianfrequentflyer.com.au/baggage-handlers-gaming-kpis/

Are Ground Handlers Gaming Baggage Delivery KPIs? is an article written by the AFF editorial team:

Are Ground Handlers Gaming Baggage Delivery KPIs?

Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?

www.australianfrequentflyer.com.au

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[Scarlett]

I have not seen this.

I have seen maybe a full containers worth or (from a B737 flight) maybe a tow motor and carriage worth of bags, so say between 30-50 bags, before a break in delivery.
As an aside what is the correct name for those things that smaller aircraft and 737s get loaded from / unloaded onto?
These: