"We are experiencing a very large number of calls and your call has been placed in a queue, your estimated wait time is 30 mins, for a call back press 1, or hold for the next available operator... Our website address is www.yyyyyyyyy(.)com..."
And you get to know the name of those songs they play while you are on hold, as you use your neck to hold the phone to your ear, while your hands type on the keyboard, waiting, waiting, waiting...
VH can make a move even now, to cancel the overseas contract, but I guess she is going to let its run its course, till the end date of it.
Maybe it cost millions to rescind the call center contracts.
===
You have exceeded your wait call limit...
Maybe that is why the call center drops us off, if we have been waiting too long.
There is a thing I found called IVR scrips.
