Article

[Nev00]

Five years later I find this on the internet. As the father of the child involved, what can I say to people who make derogatory comments towards one's family without knowing the facts. Wow...

australianfrequentflyer.com.au/community/travel-news/media-beat-up-jetstar-denies-27148.html

 

[Intra]

Five years later I find this on the internet. As the father of the child involved, what can I say to people who make derogatory comments towards one's family without knowing the facts. Wow...

australianfrequentflyer.com.au/community/travel-news/media-beat-up-jetstar-denies-27148.html

Having just read the old topic, will you enlighten us then on your side of things? Or are we going to be kept in the dark here?

Not wanting to stir trouble, I just find it odd/annoying for you to say something like that & then not go into the detail of it anyway.

 

[trixydoza]

I just hope your son is fine. Sorry you had to read so much of that tripe.

 

[Nev00]

I just hope your son is fine. Sorry you had to read so much of that tripe.

He's had his share of problems but is overall doing okay, thanks.

 

[Nev00]

Having just read the old topic, will you enlighten us then on your side of things? Or are we going to be kept in the dark here?

Not wanting to stir trouble, I just find it odd/annoying for you to say something like that & then not go into the detail of it anyway.

Not sure I should justify anything after reading what the keyboard warriors wrote on that thread, however, what is it I should go into detail about? The media article, the actual events of the day or the ill-informed comments that were written in the thread?

 

[medhead]

Not sure I should justify anything after reading what the keyboard warriors wrote on that thread, however, what is it I should go into detail about? The media article, the actual events of the day or the ill-informed comments that were written in the thread?

I'd say your side of the actual events on the day. Perhaps the media article.

No point worrying about the comments in that thread, some people around here get upset if the wrong aircraft picture is used for illustrative purposes on a newspaper story.

 

[Nev00]

I'd say your side of the actual events on the day. Perhaps the media article.

No point worrying about the comments in that thread, some people around here get upset if the wrong aircraft picture is used for illustrative purposes on a newspaper story.

I'm sure these same people would be more than upset if I wrote off them or their families in a similar vain. Regardless, to explain the media article I need to link another written just prior to this one to show why the piece was emotively written by the journo. So I'll break up the posts to get the count up to 10 to do so.

 

[Nev00]

Firstly, the article reads that my wife only found out that they were flying out the day before. That would imply that we have no control over the booking for those who assumed it was her idiotic doing. Airline bookings are made by the Health Dept/Hospitals under the P.T.T.S. (Patient Travel Subsidy Scheme) and the families have no input into the booking what-so-ever. You get given the itinerary, that is it. Should there be better guidelines or systems in place when airlines are transferring patients from one state to another? It may have helped.

 

[Nev00]

After spending eight months straight living in a hospital, thousands of Km's from home, that also including big chunks of time on life support and in coma's ( I don't need to post graphic photos do I) all we were focusing on was getting him home safely. I had left Melbourne for Qld a couple of weeks prior, with a totally full station wagon, to prepare our house for an immune compromised child after being locked up most of the year. Leaving them with only the essentials they needed.

 

[Nev00]

So enter the airport...

 

[Nev00]

Arriving at the check in counter with the help of another local family in a similar situation to ourselves, the staff member was not only mockingly rude but completely apathetic towards the situation my wife found herself in which ultimately lead to the local family calling the press unbeknownst to us later. To understand the stress of dealing with a child who has just had a transplant, one must realise that the first period of time post operation is spent in isolation to avoid any bugs that might send the white cells out of control and the organ into rejection so to be in such a public place is beyond anxiety to start with. The excess baggage initially was more money then we had at the time, so the first I heard about the situation was my wife calling to say they cannot check in to which I suggested she ask to speak to a manager. The manager as quoted in the article, did half the cost making it affordable, partly by reducing the cost and partly by getting my wife to carry on as much as she could. Therefore creating the issue of not being able to assist my weak, recently critical conditioned child in getting to the terminal and that is why she asked if a wheelchair was available. It was never an issue as to whether or not the excess baggage was owed to Jetstar, we always knew that the P.T.S.S. would reimburse whatever we paid, however we also knew that we would have to wait until the new year to do so.

 

[Nev00]

At this point my wife made her way to the gates.

 

[Nev00]

On her way to the terminal, a Jetstar employee did come to her aid to help with the gear and she called before boarding saying she was on her way.

 

[Nev00]

No Cookies | Herald Sun

Long story short, the reporter, who published the above article a week earlier, is informed by family assisting us as to what happened and gets in contact with Jetstar and writes article. Jetstar Chief Exec phones us 1/2 hour after family arrive home, apologising, telling us the baggage fees have already been reimbursed and all managers will be sent memo's explaining the correct measures to take in similar future situations when transferring patients.

End of story, and that's what I told every media outlet in the country that called the next day. Well until I read what was written on this forum..

 

[burmans]

I'm uncertain what you are hoping to get out of this.

The internet is unfortunately full of people who make uninformed statements on few facts, this forum is not immune from that. Now I certainly understand why you might be a little pissed off at that but it's what it is and unfortunately there is very little you can do about it. Also unfortunatly these type of people don't respond well to facts, they have their uninformed opinions and they are sticking to them.

So yes, you can make your case but I strongly suspect those who made any such incorrect statement have either moved on or are not particularly interested anyway.

So I agree with Medhead, state the facts. But beyond that I think you just need to recognise that people say stupid things and not let them get to you. Easier said than done I know, but I suspect you won't be getting many apologies from those responsible.

 

[Nev00]

I'm uncertain what you are hoping to get out of this.

The internet is unfortunately full of people who make uninformed statements on few facts, this forum is not immune from that. Now I certainly understand why you might be a little pissed off at that but it's what it is and unfortunately there is very little you can do about it. Also unfortunatly these type of people don't respond well to facts, they have their uninformed opinions and they are sticking to them.

So yes, you can make your case but I strongly suspect those who made any such incorrect statement have either moved on or are not particularly interested anyway.

So I agree with Medhead, state the facts. But beyond that I think you just need to recognise that people say stupid things and not let them get to you. Easier said than done I know, but I suspect you won't be getting many apologies from those responsible.

I'm not expecting any apologies. Just stating the facts to prove how ignorant and pathetic some people are.

 

[medhead]

I'm hoping to get the other side of the story out of this thread.

Thanks for sharing that story Nev00.

No doubt some will now castigate my recent comments on another recent newspaper story involving jetstar. Or perhaps they'll understand my point

 

[Danger]

Nev00, I have sent you a PM.

 

[Nev00]

I'm hoping to get the other side of the story out of this thread.

Thanks for sharing that story Nev00.

No doubt some will now castigate my recent comments on another recent newspaper story involving jetstar. Or perhaps they'll understand my point

Hope that is a good thing, your point. What's the old saying, the only thing worse then being pissed off is being pissed on..

 

[Nev00]

Nev00, I have sent you a PM.

Thanks for your kind words, I couldn't reply as you have exceeded your limit, apparently.