Continuing on from my application in October earlier this year, I was advised by an call centre operator based in India to reapply online and get another year waived.
The Indian operator said they were going to call me back to see if they can come back and waive the fee without me reapplying for another card. Well the operator gave me their name and number and when I received no call back, I called them and no one is known by that name. I was fuming with AMEX :evil: and thought I'll reapply and see what happens.
If AMEX was going to charge me a fee, I was willing to close the account off immediately.
A few months later, AMEX did not close my Rewards Maximiser off properly. In effect I curently have two AMEX Rewards Maximiser. When I call up AMEX, they could not work out how I could end up with two Rewards Maximiser accounts.
They said the system should have rejected this but some how I circumvented their system.
AMEX marketing came out with an offer for a supplementary card free of annual fees. AMEX botched the application up and all the accounts were very confusing for them. Even though the offer was for a fee free additional card, they charged it to my old account. AMEX promised another call back this time to fix it.
They offered me a David Jones voucher for $50- for my troubles which I received in today's mail for the fee charged.
I contacted AMEX again last night and after the 5th attempt managed to close off the old account and have all the supplementary card fee reversed.
In the interim, they will be posting me a form for an additional card holder free of annual fees.