Auto Rewards - want out

[CorporateFlyerMEL]

I have tried for nearly 2 years to get out of Auto Rewards.

Despite getting confirmations from the service centre in writing that I am 'unenrolled' the points keep coming out every 3 months. This month double points come out! Rang service centre, first call 'dropped out' (assume too hard basket) and second call assured me I am out and could not explain the double points (you can only enrol once).

I would be happy to do it online, but I cannot see where it can be done? I can see how to 'enrol', but not unenroll...

 

[oz_mark]

Can it not be done here?

https://www.qantasstore.com.au/auto-rewards

 

[CorporateFlyerMEL]

Can it not be done here?

https://www.qantasstore.com.au/auto-rewards

that is to sign up, I want out

 

[love_the_life]

Seems to have instructions in paragraph 2.

 

[SYD]

that is to sign up, I want out

The FAQ at the link above claims there’s an “Unsubscribe” function.

 

[oz_mark]

that is to sign up, I want out

Ok. Just the way Qantas say to unsubscribe is to log in at that page to manage your subscription

How do I unsubscribe from Auto Rewards?​

1. Visit qantas.com/autorewardsOpens external site in a new window
2. Review the Terms and ConditionsOpens external site
3. Click on the ‘Log in’ button
4. Log in by entering your Qantas Frequent Flyer membership number, Surname and PIN and clicking ‘Log in’
5. You will be taken to a ‘Manage Auto Rewards Page’
6. Underneath the ‘Auto Rewards subscription section’, click the ‘Unsubscribe from Auto Rewards’ button
7. You will be taken to an unsubscribe confirmation page and sent an unsubscribe confirmation email

 

[CorporateFlyerMEL]

when I do above I do not get to 'manage auto rewards page'.

the following comes up:

My Account
View your Qantas account and your order history details.
There are no orders to display