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I have a couple of domestic flights booked with Avianca Brazil for travel in July. Trouble is, the airline is now on the verge of bankruptcy and they've just cancelled a heap of flights, including mine. I think the company is still operating for now, but with only a handful of planes.
Some background here - Bankrupt Avianca Brazil cancels more than 1,000 flights – Business Traveller
In any case, my original flights have been cancelled and I've been rebooked on other flights scheduled to leave much later on the same day. (I received no notification about this from the airline.) The new flights are not available for sale though, so I'm quite sure they will never operate. And the new timings don't work for me anyway.
I will book new flights on other airlines, but how does one get a refund from Avianca Brazil in this instance? I've tried to contact Avianca Brazil through its call centre and online chat, but the lines are disconnected and the chat also is offline.
I booked through the Avianca Brazil website and paid via Paypal - should I ask Paypal to process a refund now? Or should I wait until the airline declares insolvency? Any thoughts are welcome.
Some background here - Bankrupt Avianca Brazil cancels more than 1,000 flights – Business Traveller
In any case, my original flights have been cancelled and I've been rebooked on other flights scheduled to leave much later on the same day. (I received no notification about this from the airline.) The new flights are not available for sale though, so I'm quite sure they will never operate. And the new timings don't work for me anyway.
I will book new flights on other airlines, but how does one get a refund from Avianca Brazil in this instance? I've tried to contact Avianca Brazil through its call centre and online chat, but the lines are disconnected and the chat also is offline.
I booked through the Avianca Brazil website and paid via Paypal - should I ask Paypal to process a refund now? Or should I wait until the airline declares insolvency? Any thoughts are welcome.