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I'm flying today with avianca. Booked the ticket using A3 miles.
Tried to choose a seat on both the avianca and Aegean websites. Got an error message.
Tried calling avianca to choose a seat. The call centre told me that they were only able to choose a "premium" seat for me, and only if I paid extra - but that they couldn't even do that because their system was offline.
At online check-in, of course I was allocated a middle seat. The avianca website showed a seat map and I tried to change it to a window or aisle seat, but got an error message when trying to confirm the change.
Asked to change my seat at the airport, and was told at check-in that it would cost me USD60.
If this is how avianca runs their airline, I'll be looking for other options on my next trip to South America.
Tried to choose a seat on both the avianca and Aegean websites. Got an error message.
Tried calling avianca to choose a seat. The call centre told me that they were only able to choose a "premium" seat for me, and only if I paid extra - but that they couldn't even do that because their system was offline.
At online check-in, of course I was allocated a middle seat. The avianca website showed a seat map and I tried to change it to a window or aisle seat, but got an error message when trying to confirm the change.
Asked to change my seat at the airport, and was told at check-in that it would cost me USD60.
If this is how avianca runs their airline, I'll be looking for other options on my next trip to South America.