Avis bolsters systems after regulatory ticking off

[cambriamarsh]

More rental car company misbehaviour
Avis bolsters systems after regulatory ticking off

 

[tdimdad]

The article is behind a paywall. What's the gist of it, please?

 

[VPS]

This might help

https://comcom.govt.nz/__data/assets/pdf_file/0013/330250/Warning-Letter-Avis-Rent-a-Car-Limited-2-October-2023.pdf

 

[cambriamarsh]

This looks like the key points of the Commerce Commission's findigns in the pdf:

13. Customer A raised a dispute with the debt collection agency, which halted collection
and made enquires with Avis. At this point Avis reviewed the charge, determined
that Customer A was not liable for it, and instructed the debt collection agency to
cease collection. Customer A was informed of this outcome by Avis on 4 April 2022.

14. Customer A was told by Avis on 13 April 2022 that the charge was a portion of the
excess he was liable to pay for damage to the vehicle incurred during his rental
period.