Award Booking Refunds

[gizzard]

I cancelled a J class award booking where I'd used points and cash. The cash has now been refunded to my credit card less the original credit card booking fee. The points have not been refunded as yet.

I have 2 questions:
1. Is it normal that Virgin do not refund the $9 original booking fee for using a credit card even though you have no choice but to use one?
2. How long is the normal delay after getting the cash refunded to then seeing the points appear back in your account?

 

[Cruiser Elite]

What type of Award Redemption?

Domestic? International?

 

[gizzard]

What type of Award Redemption?

Domestic? International?

Domestic redemption.

 

[Cruiser Elite]

OK TTBOMK refund of pts should only take a few days - but I would not wait I would call them imm.

 

[TheInsider]

It is also normal for them to not refund the CC fees.

 

[oz_mark]

I may have been lucky in that it was DJ that cancelled my flight, so I got all the $$ back. The points took about three weeks to return to my account though.

 

[markis10]

You dont get the CC fee back because a lot of the CC companies dont refund it.

 

[Fruitcake]

You dont get the CC fee back because a lot of the CC companies dont refund it.

True, but I'd be surprised if the actual cost to DJ of taking a credit card payment is anywhere near the $4.50 fee they charge pax.

 

[markis10]

True, but I'd be surprised if the actual cost to DJ of taking a credit card payment is anywhere near the $4.50 fee they charge pax.

Would not take long to hit $4.50 at the superpremium rate of 1.65% for instance.

 

[serfty]

That would require a cash component of at least $273 - with domestic points &pay I have not seen any payments that high.

Posted on a wing and a prayer ...

 

[markis10]

That would require a cash component of at least $273 - with domestic points &pay I have not seen any payments that high.

Posted on a wing and a prayer ...

Not hard during school hols or footy finals, if you wanted to grab DJ366 Saturday morning TSV-BNE you only have these options which are still cheaper than case alternatives

Flex
[TABLE="class: fare-price-frame"]
[TR]
[TD="class: fare-points-plus-pay, colspan: 2"]6900 + $288 [/TD]
[/TR]
[TR]
[TD="class: fare-select"] [/TD]
[TD="class: fare-points-amount"] or 45200 [/TD]
[/TR]
[TR]
[TD="class: fare-link, colspan: 2"] Biz
[/TD]
[/TR]
[/TABLE]
[TABLE="class: fare-price-frame"]
[TR]
[TD="class: fare-points-plus-pay, colspan: 2"] 21800 + $376 [/TD]
[/TR]
[TR]
[TD="class: fare-select"] [/TD]
[TD="class: fare-points-amount"] or 71900[/TD]
[/TR]
[/TABLE]

 

[serfty]

Not hard during school hols or footy finals...

True, but most here would generally book a flex ticket and use less points to upgrade.




Posted on a wing and a prayer ...

 

[markis10]

True, but most here would generally book a flex ticket and use less points to upgrade.

Posted on a wing and a prayer ...

Most here would probably try the booking on a Mac using Poli first