BA T3 F Lounge Runs out of Champagne

[Ansett]

Yes seriously I am sitting here waiting for QF10 and went for a champagne and the cupboard was bear.

It appears according to lounge staff and gate guard that yes they ran out !!!! WTF....

There is no champagne in any of the BA lounges from what they are telling me.

How can a First lounge run out of champagne absolutely ridiculous........

Have been advised they ordered it Months ago and it hasnt arrived?

BA Bloody Awful LOL

 

[opusman]

Can't one of the staff nip down the off-licence?

Hopefully you're in F on QF10!

 

[Ansett]

Can't one of the staff nip down the off-licence?

Hopefully you're in F on QF10!

Sadly No and I did ask that question and also cant they just go to the duty free shop outside its front door and get some????

It appeasrs senior Managemenet said Nooooooooooo

 

[serfty]

You should post this in the BA FT forum - 'poo is dear to the heart of many of the regular denizens there and such would send shock waves through ...

British Airways | Executive Club - FlyerTalk Forums

 

[phily]

Whilst I prefer champagne with my food, so long as they still had a bottle of Johnny Walker Blue Label ($150 a bottle at Dan Murphy's) I probably would've stayed.

 

[burrco]

I was there about two weeks ago and went through almost a bottle and a half of Bollinger Rose (including a full glass that I spilt), sorry

 

[Ansett]

Ok

Thought I would update thi sthread after receiving a response from the LHR Operations Manager as per below

I was concerned to hear of your experience in the BA lounge here at Heathrow. Your comments match some of my concerns about the way we are handled and it is something we are reviewing in terms of the options we have available here in Terminal 3 for our customers.

How the lounge ran out of champagne is a complete mystery and is one that has already been taken up with BA management. There has certainly not been any decisions taken to withdraw champagne from the First Lounge product offering and they can only think it was a short term supply problem but it is being further investigated.

I was further disturbed by your comments, in particular their origin, regarding the lack of the Spa facility and it being due to Qantas not being willing to pay for it and wanted to offer you an explanation. BA as I am sure you are aware, used to operate their Bangkok and Singapore to Sydney flights out of Terminal 3 until the end of October 2013 when they moved those remaining long-haul services to Terminal 5. Shortly after that time they closed the Elemis Spa in Terminal 3 as they no longer had any of their own long-haul customers using the Terminal 3 lounge.
This is something that was not communicated in advance and which severely impacted our Customer Experience proposition. As a result I am currently putting in place a contract with the No 1 Traveller lounge which is one floor above the BA lounge whereby Qantas customers will be able to use their Spa facility subject to space availability on a stand-alone basis.

The good thing here is the mention of the possibility of a spa option at the travellers lounge guess we will have to wait and see