Would it be possible to order a platinum card then go into the store and reorder another one because the first one never arrived. Then activate both when they arrive?
I would say this is definitely possible. When I first opened my account over 2 years ago and before I had even thought of using it for micro payments, the original card took a long time to arrive at the branch (I had chosen to have it delivered there) so they ordered another one. When I eventually picked up the card there were two waiting for me. Obviously they didn't give me both cards but to this day they are both visible in my internet banking. I just don't have all the details of the first card to be able to activate and use it. If you told them you haven't received your card in the mail they may well just order another without cancelling the old one. Let us know how you go.