Bankwest Transaction account [General Discussion]

[burmans]

Was your friend doing transaction everyday? I heard that if there's inactivity on the account then they would investigate it.

while I have no reason to really doubt what you say, surely people making multiple transactions every single day is what would be potentially regarded as abuse!

Not everyone reads this forum and I'd suggest inactivity of some sort is in fact fairly 'normal'.

 

[Kangol]

Mrs lilkid has also received her in the mail, citing clause 23.1. I haven't received mine yet; so hasn't the parents yet. Counting the days now.

Could it be due to small balance in account? As I only keep a $2k balance and it's on her account. Ours are all less than $100.

There is no clause 23.1 in these documents:
http://www.bankwest.com.au/library/pdf/PDS_20120824-143838.pdf
http://www.bankwest.com.au/library/pdf/PDS_20120824-144105.pdf
http://www.bankwest.com.au/library/pdf/PDS_20040121-154653.pdf

 

[lilkid28]

There is no clause 23.1 in these documents:

They referred to the Bankwest Investment and Transaction Accounts Terms and Conditions; a quick look shows that it applies to all investment and transaction accounts; so I guess including the Bankwest Qantas transaction account.

 

[coles525]

Was your friend doing transaction everyday? I heard that if there's inactivity on the account then they would investigate it.

using the account everyday.

 

[DnM]

Were the people who got these notices running 2 cards on the one account?

 

[coles525]

Thank you and good buy for your years of service: 2 years, 4 months & 11 days.

The closing bell has occured, with the chain of effect occuring.

1) Transaction acc (them)
2) House transfer
3) credit cards (after we finish our pre paid trip).

 

[nightelves]

You've had a good run mate.

 

[N860CR]

Thank you and good buy for your years of service: 2 years, 4 months & 11 days.

The closing bell has occured, with the chain of effect occuring.

1) Transaction acc (them)
2) House transfer
3) credit cards (after we finish our pre paid trip).

For interests sake, were you doing just the 50 a day with Telstra or had you manipulated a few extra cards?

 

[craiglm]

I must say that I find Bankwest's ways of doing business to be very poor and random.

My family, me, wife, son & daughter all have two cards each (standard & platinum).
So 8 cards in total.
All living at the same address.
All cards stopped working at the same time.

I contacted Bankwest to find out why the cards had stopped working.
I was informed it was because I was using both the standard and platinum card.
I was told that I needed cancel one and the hold would be removed from the other card.

We all had to contact Bankwest and cancel the platinum card.
The 4 standard cards started working again.

There was no warning. No phone call. No letter. Just the cards placed on hold.

 

[coles525]

For interests sake, were you doing just the 50 a day with Telstra or had you manipulated a few extra cards?

like many others: 2 cards,

 

[ETA_2022]

My partner & I both received the letter today (2 cards each). Both accounts are used as full transaction accounts, not just for payments.

What annoys me is:

• Letter dated 11/08, postmarked 15/08 & received 17/08. Account to be closed 25/08. Couldn't they have posted it on 20/08?
• No access to the "Rewards Program" after August 11. A retrospective change, because it means no points for transactions or balance from July 29!
• They may have just said the reason for closing the account was because. Their reason (activity), doesn't tell us what we were doing that was actually wrong
• If it was card use, they could have put a hold on any cards, without stopping points and given us more than a week to rearrange all our banking that involves these accounts
• We can contact the bank if we're unhappy with the bank's decision. Will we be fobbed off or might they listen & even reconsider their decision?
• In small grey print at the very bottom of the page, the letters informs us of our right to contact the FOS, "if I remain dissatisfied with Bankwest's response". Do we really have to wait for their response or can we go straight to the FOS? Because we will be fighting it.

I honestly don't know if it's for lots of micro payments or paying the water bill with 222 $1 payments. The reason I suspect the water bill, is because the letter is dated 3 days after those payments & the last time I paid that bill, I had a hold put on one of my cards.

Has anyone else who's received a letter, paid someone other than Telstra, shortly before getting the letter?

 

[ProggerPete]

My partner & I both received the letter today (2 cards each). Both accounts are used as full transaction accounts, not just for payments.

Disappointing to here this may be closing down just as I'm getting on board. I'll get what I get I guess.

 

[craiglm]

My partner & I both received the letter today (2 cards each). Both accounts are used as full transaction accounts, not just for payments.

I honestly don't know if it's for lots of micro payments or paying the water bill with 222 $1 payments. The reason I suspect the water bill, is because the letter is dated 3 days after those payments & the last time I paid that bill, I had a hold put on one of my cards.

Me, my wife, my son & my daughter all got the letter today. :evil:
We have only ever done micro payments with either Optus or Telstra.

Time for me to send them a letter moving my Bankwest investment loan.

Craig

 

[hossein_au]

My partner & I both received the letter today (2 cards each). Both accounts are used as full transaction accounts, not just for payments.

What annoys me is:

• Letter dated 11/08, postmarked 15/08 & received 17/08. Account to be closed 25/08. Couldn't they have posted it on 20/08?
• No access to the "Rewards Program" after August 11. A retrospective change, because it means no points for transactions or balance from July 29!
• They may have just said the reason for closing the account was because. Their reason (activity), doesn't tell us what we were doing that was actually wrong
• If it was card use, they could have put a hold on any cards, without stopping points and given us more than a week to rearrange all our banking that involves these accounts
• We can contact the bank if we're unhappy with the bank's decision. Will we be fobbed off or might they listen & even reconsider their decision?
• In small grey print at the very bottom of the page, the letters informs us of our right to contact the FOS, "if I remain dissatisfied with Bankwest's response". Do we really have to wait for their response or can we go straight to the FOS? Because we will be fighting it.

I honestly don't know if it's for lots of micro payments or paying the water bill with 222 $1 payments. The reason I suspect the water bill, is because the letter is dated 3 days after those payments & the last time I paid that bill, I had a hold put on one of my cards.

Has anyone else who's received a letter, paid someone other than Telstra, shortly before getting the letter?

Got the letter today. There was 2 cards on the account: the account holder and a 2nd signatory (both standard cards). The only transactions were Telstra (in addition to the obligatory >$2k deposit every month).

Please let us know if you decide to call them or go through FOS.

 

[lilkid28]

So far 4 of us seem to be 2 cards each, anyone with only 1 card each who got cancelled?

Might try ring them and ask them reason, and if its 2 cards, maybe cancelling one would warrant the account kept alive?

 

[hossein_au]

So far 4 of us seem to be 2 cards each, anyone with only 1 card each who got cancelled?

Might try ring them and ask them reason, and if its 2 cards, maybe cancelling one would warrant the account kept alive?

Mine was not two cards under the same name (one normal and one Plat): one account holder and one additional card holder, each having one card.

 

[craiglm]

So far 4 of us seem to be 2 cards each, anyone with only 1 card each who got cancelled?

Might try ring them and ask them reason, and if its 2 cards, maybe cancelling one would warrant the account kept alive?

My family had 8 cards on 4 accounts (standard + platinum) until about 6 weeks ago when they blocked all cards.
They made us close 4 cards ....... so 1 card for each account. And unblocked all of the standard cards.
Now they are all being closed.

 

[nightelves]

How much points did you manage to accrue during your run?

 

[Kangol]

Woah. For those who got the letter, did your cards stop working before the letter arrived? How about logging in to Netbank?
Surely there would be some delay between sending the letter, receiving it and closing the account... or is there?

 

[craiglm]

Woah. For those who got the letter, did your cards stop working before the letter arrived? How about logging in to Netbank?
Surely there would be some delay between sending the letter, receiving it and closing the account... or is there?

Cards still working.
Can still login to netbank.
Letters state accounts will be closed 25th August.

One account currently has $2000+ in it. My work transfers $2000 of my pay on the 15th to bankwest.

I wonder what would happen to this money if I happened to be overseas when they sent the letter?