Bankwest Transaction account [General Discussion]

[burmans]

That might be true, but I don't believe it's reasonable for Bankwest to argue abuse when all the account holder has done was doing the minimum to meet the spend requirement, wouldn't you agree that's similar to a credit card company closing your account and withhold the bonus points for just spending the minimum amount to get the bonus points and no more?

I would definitely take it to FOS if Bankwest goes down this path and I hope many others will as well.

Let's be clear here, the letter from BankWest will not mention the word abuse so they don't need to justify it. They will say they are closing your account down because the T&Cs allow them to do so.

Underlying their decision to close your account may well be the way you have been using the account but you can only take to FOS what they do say, not what they don't. If you look back at this thread this has been going on a long time and I haven't seen one report of FOS success because the T&Cs do indeed give them the ability to close your account and don't require them to give a reason.

 

[little brown dog]

Good morning, so I'm looking to get onto this before the close, I notice in the application there is the option to get a platinum account that possibly requires $4000 deposit each month. Is anyone aware of any benefit to this rather than the regular account?

 

[Claudia]

Has anyone who opened their account in the past 2 months, made the required transactions, received their 10000 bonus points yet?

 

[avinashm]

No points yet.

 

[Dr Ralph]

Has anyone who opened their account in the past 2 months, made the required transactions, received their 10000 bonus points yet?

No one has reported this and it shouldn't have occurred yet for anyone as the required time period has not yet elapsed.

 

[Claudia]

No one has reported this and it shouldn't have occurred yet for anyone as the required time period has not yet elapsed.

What do you mean by required time?
“If you have satisfied all of the eligibility criteria, 10,000 bonus Qantas Points will be credited to the Qantas Frequent Flyer account linked to the Bankwest Qantas Transaction Account within 60 days of you meeting the eligibility criteria.”

 

[Dr Ralph]

What do you mean by required time?
“If you have satisfied all of the eligibility criteria, 10,000 bonus Qantas Points will be credited to the Qantas Frequent Flyer account linked to the Bankwest Qantas Transaction Account within 60 days of you meeting the eligibility criteria.”

Read all the terms and posts here. Points wont post until a specific time of the month.

 

[Claudia]

Read all the terms and posts here. Points wont post until a specific time of the month.

I read BankWest T&Cs.

 

[Dr Ralph]

I read BankWest T&Cs.

Not what I said, but check back in about 2 weeks time.

 

[cvmceg]

lol. FWIW I received my monthly points 6th August. seems a fair amount in terms of balance bonus points + transaction points.

However, have just received my 'we are closing your account' letter. It doesn't even specify why beyond 'pursuant to the t&cs

Oh well. Should have ridden it until the 10k arrived, alas.

 

[GSP]

lol. FWIW I received my monthly points 6th August. seems a fair amount in terms of balance bonus points + transaction points.

However, have just received my 'we are closing your account' letter. It doesn't even specify why beyond 'pursuant to the t&cs

Oh well. Should have ridden it until the 10k arrived, alas.

That sucks. What sort of schnitz do you think you were doing for them to get uppity? Be interested to get data points on what the definition of unreasonable (or suspected unreasonable) use is.

 

[cvmceg]

That sucks. What sort of schnitz do you think you were doing for them to get uppity? Be interested to get data points on what the definition of unreasonable (or suspected unreasonable) use is.

- 1x $2000 deposit
- 4 weeks of approx 40-50 transactions per week.
- About 8 vendors in total
- avg transaction ~$1.25 in value
- 95% of transaction volume at two vendors (two WW stores), avg transaction would be lower there

Deposited $2010 AFTER the date of my closure letter, so they didnt wait to find out anymore based on the above info/history.

As mentioned by others, the letter has no specificity around abuse or anything, simply that its being 'closed as per t&cs'

 

[Cadboy]

On the statement generated today I can see the 10,000 points will be credited to my account on the next sweep. Account opened mid June.

 

[Dr Ralph]

On the statement generated today I can see the 10,000 points will be credited to my account on the next sweep. Account opened mid June.

My statement not due for several weeks, but points have posted well before the statement so far.

My point sweep is around the 6th of the month.

 

[nickomac]

10k bonus points just hit my account

 

[Deeks]

10k bonus points just hit my account

Just got my 10000 bonus points as well

 

[Dr Ralph]

10,000 bonus + normal monthly points in my Qantas account today. One day earlier than had been occurring.

Thanks for the 20,000+ points so far Bankwest.

 

[cvmceg]

EDIT -

So does anyone know if bankwest attempted to recoup bonus points paid in prior years?

 

[Spizz]

Just got mine as well

 

[awaywithfairies]

I also received my 10,000 points plus normal monthly points today. I opened the account in late June.