Bankwest Transaction account [General Discussion]

Rick93 said:
Well thanks for your personal impression there Burmans ...

I think I've already indicated my position.

What I am trying to achieve ? Gee, I thought it was obvious ...

What I do think will happen with involving the FOS, is that BW will be forced to 'take a look' at themselves.

If what they have done is common in the banking world, then that will come out, and I'll be advised by the FOS.

If I had no chance at all, of gaining anything from this situation - then I expected the FOS to have stated that 'up front'. They did not.

If the FOS deal with 'the banking world' all the time, and they know what is 'ok' and what is not - then I expected the FOS to state such an outlook 'up front'. They did not.

If BW fully believe, that they are 100% correct in their actions against me - and so do X number of posters here - then I wonder WHY BW have allocated a 'special case manager' to me.

If 'no means no', then why are they bothering to 'entertain' me ....
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I wish you success, but in the world of arbitration no one tells you 'up front' how things are going to go. And no one is going to say what is 'ok' or not; that is the whole point of arbitration. I hope this arbitration does not turn into litigation.

You obviously have made up your mind and there is no changing it. I wish you success.

Me, over and out.
 
Rick93 said:
Thanks for the advice ...

... and what will people say, when I report success ?
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They will say, whacko the diddley-o! And go to it with as many cards and bots as they can muster, and BW will change their program.
 
Rick93 said:
Thanks for the advice ...

... and what will people say, when I report success ?

I'll keep you all posted.

In some of my work-related activities, I advise others to work on their 'personal resilience', when the system rejects them.

I'll do the same ...
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Hi Rick93,

I admire you for your eagerness in getting a sh.t tonne of points and maximising this promo, that is what I believe this website is here to encourage, everyone getting the post out of every promo/award flight etc etc.

But you have to know "when to fold 'em".

If I were you I would be looking at alternative ways to take advantage of this promo, with qantas basically making it free to transfer points between family members you should sign up some other immediate family then pool the points later on.

By fighting this further you could end up screwing the pooch for everyone. 50 transactions/250points for basically free per day is an AWESOME deal, they were never going to let one person get away with close to 1000 points a day.

Instead of fighting the bank I would put your energy into convincing family members to walk into a branch for you and sign up.
 
neon_crossing said:
By fighting this further you could end up screwing the pooch for everyone. 50 transactions/250points for basically free per day is an AWESOME deal, they were never going to let one person get away with close to 1000 points a day.
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That's what I was wondering ... Thanks, I'll take that on board.
 
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Rick93 said:
By fighting this further you could end up screwing the pooch for everyone. 50 transactions/250points for basically free per day is an AWESOME deal, they were never going to let one person get away with close to 1000 points a day.



That's what I was wondering ... Thanks, I'll take that on board.
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I know it's hard to let the big guy "win", but just give them this round and line up for another one
 
ETA_2015 said:
For some reason Telstra sent me a change of email billing address email today, in the middle of my 1¢ payments.

The only problem is I haven't changed my email address with them for years.:confused:

Has anyone else had anything similar happen?
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It turned out the change of email billing address email was for another account, not mine. I got their mobile bill on the 27th, with my name as the billing name!

A brief conversation with the person who answered the mobile, suggested that Telstra was the cause of the issue. I'll have to call Telstra in a week or so and check that my name is no longer on that account.

It's all a bit odd, as if it was attempted fraud, why send the bill to me, when it has my name on it, with an address in QLD and the mobile number of the account? As I said, odd.
 
adam15 said:
Yeah, except I had an email (last week), in between transaction 4 & 5 that confirmed that my request for direct debit had been confirmed. This would be somewhat reassuring except for the fact that I had not applied. I tried to go in and remove it but to do so requires entering the original direct debit information. Think I will ignore. Worst case I foresee is I will have to operate my account in credit.
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Is the account number in the email the same as your account number?
 
My partner & I both got our 10K bonus QFF points on our most recent statements, almost three months to the day, after the first >$4K deposit (which was within days of opening the accounts).

The facts:

  • I received an email from Qantas regarding the promotion in mid October 2014.
  • I went to Bankwest's website and opened the accounts in late October (and provided the QFF membership numbers while opening the accounts).
  • >$4K was paid into each account before the end of October.
  • >$4K was paid into each account by the 21st of November, December and January.
  • The bonus points appeared on a statement from January 23-28, as Qantas Points adjusted.

Unfortunately my experience doesn't tell us if the payments in October (the first part month the accounts were open), count for the purposes of the promotion and thus were necessary, or if only the payments in November, December and January count and the October payments were unnecessary.
 
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From memory I don't think the initial part month counts so will be Nov, Dec & Jan for you. You will probably get different answers from different staff that you might talk to but that is my recollection of how it played out for me when the promotion was first on.
 
NoName said:
From memory I don't think the initial part month counts so will be Nov, Dec & Jan for you. You will probably get different answers from different staff that you might talk to but that is my recollection of how it played out for me when the promotion was first on.
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As I've said before, as far as the account fee is concerned, the first part month doesn't count (ie. an account fee will not be charged for the first part month the account is open, whether or not you make a >$2/4K deposit).

So I assumed Nov, Dec & Jan too, but I'm amazed they've credited the points within days of the three months passing.
 
ETA_2015 said:
Is the account number in the email the same as your account number?
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I have a home phone & internet account with Telstra. The direct debit notification addressed me by name, and the account number provided is my actual account number. Haven't seen any other evidence that this was not sent in error though: all good so far.
 
Has Optus started to block accounts again? I tried to pay my bill and got the same error message "Your transaction has been declined. Please contact your financial institution."
 
Had an issue trying to pay a (now overdue thanks to BW!) water bill lastnight. PAYMENT REJECTED from the water website.

then tried logging into BW, but nothing occuring (error msg) till manh attempts done.
 
What are everyone's thoughts on making 200 very easy $1 payments (minimum payment allowed), versus 1¢ payments with Telstra or Optus with it's challenging online payment facility (I'm not making Optus payments at the moment, so any advice on how to do so easily would be appreciated) ?
 
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ETA_2015 said:
What are everyone's thoughts on making 200 very easy $1 payments (minimum payment allowed), versus 1¢ payments with Telstra or Optus with it's challenging online payment facility (I'm not making Optus payments at the moment, so any advice on how to do so easily would be appreciated) ?
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Just as a point of reference, I did pay, I think, about 20-30 $1 payments on a Vodafone bill (with a few minutes in between each payment). They blocked my card. I used a 2nd card, and they blocked that also. I have called Vodafone countless number of times and they keep assuring me they cannot see any blocks in my account and tell me the problem is probably with my card. I tell them the cards are fine, and we have even tried the cards over the phone and they worked fine, but the online system does not accept them. On a couple of occasions customer service has sent a message to the internal fraud department, but I am yet to hear back from them. And the cards still don't work.
 

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