Best Rate Gaurantee

[gpl007]

Hi,

Does anyone have any experience with the Hilton BRG, specifically regarding differences in the naming of room/bed type between Hilton and the cheaper seller?

For a bit of context; I'm going to be in Budapest in August and found a great rate at a Hilton property through olotels.com (including Breakfast). I checked the price on Hilton.com, to take advantage HH Gold benefits, and found it was significantly higher (and excluding breakfast!). However, the Hilton site calls the room a King Hilton Guestroom and olotels.com calls it a Double Standard. I am pretty sure that these are actually the same rooms being advertised, but Hilton's BRG terms & conditions indicate to me that they would very likely dismiss a claim based on the naming difference.

Given that we're talking about advance purchase rates, I can't give it a go and cancel the booking if they don't do the price match.

There is a significant thread on FT about the BRG, but I couldn't find anything that addressed this issue.

Would welcome any feedback from someone who has successfully or unsuccessfully made a similar claim through BRG.

Cheers,
Greg

 

[Cynicor]

I've only had one claim and that was approved, but everything was similar.

I have heard bad things about the HH BRG, but it is worthwhile to email them and just see what they say anyway.

 

[Deleted member 29185]

I've only ever done a BRG once and it was during a stay (to extend the stay). The HH website itself showed a considerably cheaper rate than the hotel front desk could see on their system (they showed me) and hence they themselves invoked the BRG. Doesn't help with your query though. I'll be interested in the answers.

(PS - I remember a thread somewhere discussing booking through the third party then ringing up with the booking confirmation and adding you HH number to it. May be worth doing also)