Best way to contact Qantas?

[billbro]

Hi all,

Hoping to elicit the clout of some of you high flyers on here - I've just spent over 4 hours on the phone, with 3 disconnects and a 4th call advising I needed to cancel my ticket.

Does anyone have a contact I could reach out to directly or could someone with fancy Hobart access nudge the call centre.

Appreciate it's a random and tall ask, but you'll be helping with what is now planned to be our honeymoon booking.

Have since reached out to them on all their social media channels to see if they can assist.

FYI - should anyone be looking up this thread in the future. The Facebook channel seems to have elicited the fastest response - I.e. messaged at 2am and recieved a non automated reply by 4am. No response on Twitter or Instagram.

 

[The Warlock]

@billbro i would recommend calling Qantas first thing in the morning to get through, I’m only silver and that seems to get me through to someone quickly enough

 

[billbro]

@billbro i would recommend calling Qantas first thing in the morning to get through, I’m only silver and that seems to get me through to someone quickly enough

Thanks Warlock, called again this morning and no wait time but advised to call back later as the support team would need to look into it.

Guess it's just a waiting game, looks like they've tried to split the ticket into individual passengers - not sure why.

 

[sudoer]

Private message their Facebook or Twitter teams. And definitely don't post your PNR in public forums!

 

[RichardMEL]

If your status is less than Platinum then chances of getting to Hobart or Auckland are minimal unfortunately.

it sounds very frustrating indeed for you.

Congratulations on your upcoming wedding though and hope you can get it resolved ASAP.

 

[chiken_nugets]

1300 659 161 during business hours.

 

[ZenFlyer]

Private message their Facebook or Twitter teams. And definitely don't post your PNR in public forums!

I'm curious, has anyone actually tried and had a good experience via Twitter message? Per the attached (also previously posted in a different thread), my first try did not go so well. My second try I got someone more competent, but they could not fix the problem, could only send it to the Finance Department. Checked back two weeks later, was told "it's still in the queue, there's nothing we can do." So the Twitter team ultimately did not seem any more empowered than the call centre in terms of addressing the problem.

That said, the one advantage of these Twitter exchanges compared with the call centre was that it created a written record that I was then able to present to my credit card company for purposes of disputing the charges.

 

[billbro]

The Twitter team haven't been able to do anything for my issue, apparently I should follow up in 48 hours as its in the queue for ticketing. Seems like an endless loop that won't get resolved.

 

[ZenFlyer]

The Twitter team haven't been able to do anything for my issue, apparently I should follow up in 48 hours as its in the queue for ticketing. Seems like an endless loop that won't get resolved.

Yes, "the queue" seems to be a black hole where requests large and small go to die. My issue was relatively small, but I hope someone here can help you with your honeymoon plans!

 

[mbeder]

Excuse me if this question has been asked/answered somewhere else. One of my family members have contacted Qantas via [email protected] due to some expired points. The standard receipt bounceback email was received and since then it's been crickets. As a WP, I'd like to assist them and wondered whether there is another "priority" email address that is available for me to use in order to follow-up her original request for assistance.

 

[mbeder]

PS She is one of my Business Rewards Account's Travelers, so could escalate through them??