Bizarre QF survey

[Anna]

I received a bizarre QF survey today asking if I was satisfied with how QF Customer Care 'handled' my 'feedback'.

It's bizarre because it could only be referring to (one of) the 2 complaints I submitted to Customer Care in April about flights at Easter. Neither of those complaints was ever 'handled' at all - they were both completely ignored after the auto-acknowledgements and I never heard another thing.

Needless to say I answered all the questions as 1 - completely dissatisfied.

 

[Scarlett]

 

[Anna]

It's occurred to me that maybe what QF wanted feedback on was the recent round of points, extensions, discount vouchers and SC rollovers. If so they should have been clearer. I would have upgraded my answers to somewhere between 2 - dissatisfied and 3 - neutral

 

[AustraliaPoochie]

Looks like someone at QF/QFF does look at complains.
probably selective replies from their side, if they can send you a survey, but your complains were never dealt with to your satisfaction.
Edit: but still, interesting you got something.